Issue
- Upgrade of Agents using the Components Upgrade Task (recommended Agent upgrade method) fails
- Upgrade ERA Agents 6.5 or ESET Management Agents 7.x on Windows clients using the ESET PROTECT Run Command task (alternative Agent upgrade method for advanced users).
Solution
If you also manage computers running Linux, see the instructions for upgrading Agents on managed Linux computers.
Advanced users only
The steps described in this Knowledgebase article are for advanced users only.
Use the Administrator account
We recommend that you use ESET PROTECT Administrator account for the following steps.
Follow the steps applicable to your environment:
- If you manage both 32-bit and 64-bit Windows computers, follow the steps in both sections below.
- If you manage only 64-bit Windows computers, follow only the steps in Upgrade Agents on 64-bit Windows computers.
- If you do not know whether you manage any 32-bit Windows computers, follow the steps in both sections below.
Upgrade Agents on 32-bit Windows computers:
Upgrade Agents on 64-bit Windows computers:
Last Updated: Jul 9, 2021
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