Issue Set a password to restrict access to program settings Details If you are using Parental Control, you do not need to set a new password. Your existing Parental Control password is already protecting your program settings. Solution Open the main program window of your ESET Windows product. Press the F5 key to open Advanced Setup. Click User Interface, expand Access […]
Issue Add a web page to the exceptions list Edit a web page in the exceptions list Remove a web page from the exceptions list Details Setting a web page exception is a quick way to allow access to a specific web page that might otherwise be blocked by Parental control. You can […]
Issue Modify an existing role in Parental Control Block or allow specific websites for a specific user account Block or allow website categories for a specific user account Solution Are you a Mac user? Before configuring ESET Parental Control Windows user accounts must be available for each person accessing the computer. Without completing this important […]
Issue The laptop that was added to your myESET account is not visible in the online Anti-Theft portal Solution Getting started with ESET Anti-Theft: Step 4 of 4 ← myESET account Open the main program window of your ESET Windows product. Disable Anti-Theft. Click Setup → Security Tools. Figure 1-1 Click the slider bar next to Anti-Theft to enable it. […]
Solution FAQ What is the difference between myESET and the estore? The estore is a digital marketplace where you can purchase ESET products or licenses. The myESET portal connects multiple features to help you navigate and get the most out of your ESET products for homes. See our Online Help topic for a complete list of FAQs related to […]
Issue You uninstalled your ESET Windows product and the phantom account created during the setup of ESET Anti-Theft still remains on your computer Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to your myESET online account. Click ESET Anti-Theft. Figure 1-1 Select the device that has the Phantom account you want to […]
Issue Your mobile device has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number You forgot your Personal Identification Number (PIN) or your user-defined security pattern ESET Mobile Security for Android 5.3 and later […]
Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to your myESET online account. Click Anti-Theft. Figure 1-1 Click the gear icon and select Remove device in the window of the device you want to remove. Figure 1-2 Click Confirm. Your device and all data related to it will be deleted from myESET. Figure 1-3 Languages […]
Issue Mark a device as missing in the ESET Anti-Theft online portal Recover a device marked missing in ESET Anti-Theft Unable to recover a device marked missing in ESET Anti-Theft Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Mark a device as missing in the ESET Anti-Theft online portal Login to your […]
Issue You have enabled Anti-Theft and signed in to a my.eset.com account Resolve the “Device not fully optimized” message Solution Getting started with ESET Mobile Security: Step 2 of 6 ← Anti-Theft | Add Trusted Contacts → Device not fully optimized” message ESET Anti-Theft optimization performs an assessment of your device’s security level. For each issue detected, you will […]