Solution Potentially unwanted applications A potentially unwanted application (PUA) is a program that contains adware, installs toolbars, or has other unclear objectives. There are some situations where a user may feel that the benefits of a potentially unwanted application outweigh the risks. For this reason, ESET assigns such applications a lower-risk category compared to other […]
Solution What is ESET LiveGrid®? ESET LiveGrid® is a preventative system that gathers information about threats from ESET users around the world. The ESET LiveGrid® database contains reputation information about potential threats. When enabled, ESET LiveGrid® can detect and block the most recently introduced threats. This makes ESET LiveGrid® a particularly effective way to defend […]
Details A license for ESET Smart Security Premium can also activate ESET Internet Security or ESET NOD32 Antivirus. A license for ESET Internet Security can also activate ESET NOD32 Antivirus. ESET Smart Security has been re-branded ESET Internet Security with the release of version 11. A license for ESET Multi-Device Security can activate ESET Internet […]
Issue Remove previous Antivirus software! It is important that any previously installed antivirus software is uninstalled from your system before installing your ESET product. The links below are for removing antivirus products installed on your system before the installation of ESET products. If you experience issues using any of the tools below, contact the vendor […]
Issue You have a question about your ESET license Visit the Licensing FAQ for ESET business products Solution How do I purchase a license for my ESET product? Click here to visit the purchase page How many licenses do I need to purchase? A single license will protect one operating system. If you purchase ESET […]
Issue You receive an installation error when attempting to install your product using ESET Live Installer You need to install using ESET offline installer(s) You need to install ESET on a computer with no Internet connection Downloading the installation file (.exe) for a previous version of your ESET Windows home product Solution macOS users If […]
Solution Special installation types The links below contain additional information for special types of installations: Offline Installation or installation of a previous version Installing from a 3-computer pack Download and install ESET Internet Security Uninstall any previously installed antivirus software on your system. Download the ESET Internet Security installer file and double-click the installer file to begin the installation. […]