Issue Received an ECP.20031 error during ESET installation Install required certificates after ESET installation and before ESET product activation Solution This error is caused by outdated or insufficient security certificates encountered during installation or activation. Follow the steps below to resolve it: Windows XP users The steps in this article are for later versions of Windows. […]
Issue What is ESET Log Collector? How to use ESET Log Collector What kind of files does ESET Log Collector collect? Solution macOS users | Linux users ESET PROTECT users You can run ESET Log Collector on a remote client computer via ESET PROTECT Diagnostics Client Task. What is ESET Log Collector? ESET Log Collector is an application […]
Issue “ICMP attack” or “DNS Cache poisoning attack” is detected by the ESET firewall “Detected ARP cache poisoning attack” is detected by the ESET firewall ESET technical support directed you to this article to flush your DNS cache and restore the MS Hosts file Create an exception for internal IP traffic Run the DNS Flush […]
Issue ESET Firewall is blocking a device or application Solution Not sure if ESET firewall is causing your connection issues? To troubleshoot your connection issue, pause the ESET firewall for troubleshooting to determine if the firewall is causing your connection issues before completing the steps below. Troubleshooting Wizard Firewall Interactive mode Firewall rules Specific firewall issues Additional […]
Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Click Start → Control Panel → Appearance and Personalizations → Show hidden files and folders. Under Folder Options select Show hidden files and folders. Click Start → Computer and navigate to C:ProgramDataESETESET Smart Security. Windows XP users: navigate to: […]
Issue Set a password to restrict access to program settings Details If you are using Parental Control, you do not need to set a new password. Your existing Parental Control password is already protecting your program settings. Solution Open the main program window of your ESET Windows product. Press the F5 key to open Advanced Setup. Click User Interface, expand Access […]
Issue Add a web page to the exceptions list Edit a web page in the exceptions list Remove a web page from the exceptions list Details Setting a web page exception is a quick way to allow access to a specific web page that might otherwise be blocked by Parental control. You can […]
Issue Modify an existing role in Parental Control Block or allow specific websites for a specific user account Block or allow website categories for a specific user account Solution Are you a Mac user? Before configuring ESET Parental Control Windows user accounts must be available for each person accessing the computer. Without completing this important […]
Issue You uninstalled your ESET Windows product and the phantom account created during the setup of ESET Anti-Theft still remains on your computer Solution Getting started with ESET Anti-Theft: Step 3 of 4 ← Optimization | Troubleshooting → Log in to your myESET online account. Click ESET Anti-Theft. Figure 1-1 Select the device that has the Phantom account you want to […]
Solution Our advanced technologies use artificial intelligence to prevent infiltration by viruses, spyware, trojans, worms, adware, rootkits, and other threats without hindering system performance or disrupting your computer. Which product do I have? Review the table below for a comparison of each home product and corresponding features: Version 14 Home Products ESET NOD32 Antivirus ESET Internet Security […]