Issue Which ESET product should be used to protect Windows servers? Upgrading to ESET Server Security ESET renamed server products In the latest 8.x release, ESET changed the name of ESET File Security products to ESET Server Security products. Solution ESET Server Security for Windows 8.x is designed specifically to protect servers (domain controller) in network […]
Issue You lost internet connection due to malware You have no internet connection for another reason Solution If you cannot access the internet or receive the message “Internet Explorer could not display the page”, it may be due to changes to your web browser’s connection settings. Follow the steps below to restore your internet connection […]
Details The quarantine contains backups of files that have been detected, cleaned or removed by your ESET product. Solution Open the main program window of your Windows ESET product. Click Tools → More tools. Figure 1-1 Click Quarantine. Figure 1-2 Right-click the file that you want to delete and click Delete from Quarantine. Figure 1-3 Click Yes to confirm the […]
Issue By default, your ESET Windows home product will automatically attempt to download detection engine/module updates several times per day. If you use a dial-up internet connection, you may receive continuous error messages regarding failed detection engine/module updates. Your computer may also automatically attempt to connect to the internet. To prevent this, disable the regular […]
Issue Temporarily pause Banking and Payment protection to complete specific tasks on banking websites that cannot be completed in the ESET-protected browser. For example, creating and printing shipping labels. Enable or disable ESET Banking & Payment Protection for a specific website Re-enable Banking and Payment protection Solution Pause or disable Banking & Payment Protection Open […]
Issue Perform a full system scan Enable Idle-state scanning Advanced scanning options Create a custom scan profile Details The default scan settings are configured to maximize your computer’s performance and security. However, some options are not enabled within the default profile in order to keep scan times low and prevent conflicts. You can enable these […]
Issue Remove the ‘ESET Anti-Theft is available’ notification on your home screen Disable the Anti-Theft feature in your ESET Windows home product Solution Disable the Anti-Theft Reminder Open the main program window of your Windows ESET product. In the Anti-Theft is available notification, click Do not remind me again. To enable Anti-Theft at any time, click Tools → Anti-Theft. Figure 1-1 Disable […]
Issue You are experiencing difficulties sending or receiving email after installing ESET Smart Security, ESET Internet Security or ESET Smart Security Premium I can receive emails but cannot send them Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step 1. Pause the Firewall to see […]
Issue Unable to resolve an issue with ESET products running on a Linux machine Solution Windows users | macOS users If you are experiencing issues with ESET products running on Linux machines, ESET Technical Support may ask you to run the info_get.command and send them the logs so that they can troubleshoot your issue. To run this command, follow […]
Solution For procedures where you are required to make hidden files or folders visible, use the instructions below for your operating system: Windows 10 | Windows 8.x | Windows 7 & Vista Windows 10 Open the folder where the hidden files or folders you want to view are saved. Click View → Details and then select the check box next to Hidden items. Figure […]