Issue You have purchased the Premium version of ESET Mobile Security for Android but cannot access the premium features yet Solution After you have purchased the Premium version of ESET Mobile Security for Android you may need to manually enter your License Key to activate the premium product and access your premium features. You will […]
Issue Upgrade from the free version of ESET Mobile Security to the premium version on Google Play Access the premium features including: SMS & Call Filter, Security Audit, Trusted friends, Anti-Theft and Anti-Phishing Solution Open ESET Mobile Security. Tap the offer icon (some devices may display Upgrade). Figure 1-1 To display your preferred subscription options, tap either Yearly or Monthly. Figure […]
Solution Open the All apps window and tap the Mobile Security icon (the steps for opening the All apps window will vary depending on the flavor of Android you are running. See the screenshots below for examples): Oreo (8.x) and Nougat (7.x) Figure 1-2 Marshmallow (6.x) Figure 1-3 Lollipop (5.x) Figure 1-4 Ice Cream Sandwich, Jelly Bean or Kit Kat […]
The ESET Secure Authentication Mobile app is compatible with the following mobile phone operating systems: •iOS 9 to iOS 12 •Android™ 4.1 to Android 9.0 – Google Play Services 10.2.6 are required for both push notifications and provisioning oThe permission to access the camera and flashlight is required to scan the QR code •Windows Phone 8.1 […]
Issue Some features, options and devices are not supported on all tablet devices Solution ESET Mobile Security for Android includes some (calling-based) features that are only available on Android smartphones. Though ESET does provide support for tablet devices such as the Kindle Fire, the following limitations apply: The installation of apps from unknown sources must be […]
Issue Determine if you have the Free, Trial or Premium ESET Mobile Security for Android product on your device You are not sure if you have activated your premium features View the features included in the free and premium products Solution Follow the instructions below to determine which ESET Mobile Security for Android product you have installed […]
Issue You reset your Android mobile device, wiped all data or restored it to default factory settings and need to reinstall ESET Mobile Security for Android If you use the correct Gmail address or Amazon.com account during setup, ESET Mobile Security for Android will activate automatically after installation Solution To reinstall ESET Mobile Security for Android after […]
Issue Your mobile device has been locked by ESET Mobile Security for Android (EMS) due to the insertion of an untrusted SIM card or because you sent a remote lock command to your mobile number You forgot your Personal Identification Number (PIN) or your user-defined security pattern ESET Mobile Security for Android 5.3 and later […]
Issue You have enabled Anti-Theft and signed in to a my.eset.com account Resolve the “Device not fully optimized” message Solution Getting started with ESET Mobile Security: Step 2 of 6 ← Anti-Theft | Add Trusted Contacts → Device not fully optimized” message ESET Anti-Theft optimization performs an assessment of your device’s security level. For each issue detected, you will […]
Issue You need to create a new Anti-Theft account and wp-signup.php your device on my.eset.com You need to sign in to an existing Anti-Theft account and wp-signup.php your device on my.eset.com SMS Features To access features that use SMS services in ESET Mobile Security downloaded from Google Play, you need to install the ESET SMS […]