Please contact our customer support by creating a new ticket in our helpdesk or by simply sending an email to “[email protected]“. Please include the log created by the Emsisoft Diagnostic Tool. Instructions on how to use the Emsisoft Diagnostic Tool can be found here. Source : Official EMSISOFT Brand Editor by : BEST Antivirus KBS Team
There can be a number of possible reasons why your Emsisoft product won’t accept your license. Please check the following list of causes for the corresponding solutions. Emsisoft Anti-Malware Incorrect key (e.g. due to a typing error): The best way to insert a key into an Emsisoft product is by copying and pasting the license […]
There can be a number of possible reasons why your Emsisoft product won’t accept your license. Please check the following list of causes for the corresponding solutions. Emsisoft Anti-Malware Incorrect key (e.g. due to a typing error): The best way to insert a key into an Emsisoft product is by copying and pasting the license […]
To migrate an Emsisoft Anti-Malware license seat to a different computer, follow the steps below: Remove the program from the old computer through Windows Start > All Programs > Emsisoft Anti-Malware and use the Uninstall option, or use the standard Windows “Uninstall a Program” or “Apps” list depending on the Windows version used. If the […]
Preface We’ve moved away from using license keys directly except in a few specific situations, such as purchasing a license directly from one of our resellers. Instead, use you license’s tagged installer, downloadable by logging into MyEmsisoft and clicking either ‘add device’ or ‘install protection’, whichever button presents itself in the top right portion of the page. […]
This situation is not caused by an error of the software. It shows that the protection mechanisms of our software work correctly by detecting malware-like behavior in files that are not already known and classified. If the Emsisoft program alerts about malicious behavior for a well known program, you can opt to permanently allow the […]
You can see the option to switch the update feed to “Beta” in the update section of many Emsisoft program’s settings. If this option is selected, you will get the latest beta files downloaded and installed on your PC instead of the regular, tested, and usually fully functional and ‘stable’ update feed. Beta updates contain […]
Download the harmless EICAR test file and try to run it. The Emsisoft Anti-Malware File Guard blocks the download and execution of the file with an alert about an “EICAR-ANTIVIRUS-TESTFILE” detection. If you don’t get the alert message, it may be due to one of the following two reasons: You are using the Freeware mode of Emsisoft […]
Surf Protection in Emsisoft Anti-Malware prevents programs from resolving the IP addresses of blocked hosts/domains. Without the IP, no connection can be made. This protection is automatically compatible with all browsers and other applications that access the Internet, without requiring the installation of special extensions or add-ons, etc. If you would prefer to allow a […]
To ensure your computer is completely secure and protected, we don’t generally recommend excluding programs. However, in some cases where you are absolutely certain a program is safe, you may wish to exclude it so that it can be executed without monitoring. You can exclude a program from real-time protection, from the behaviour blocker and […]