There are some specialized tools for screenshot creation but we will focus on the method that works with standard Windows applications: Press the Print Screen (Prt Sc) key on your keyboard to create a screenshot of your current screen in your clipboard. If you don’t want to create a screenshot of the whole screen but […]
You can always request our servers to resend the password or confirmation mail: MyEmsisoft account password recovery Emsisoft Support Forum password recovery If you can’t remember the email address you used or no longer have access to it, please contact our customer support. To follow up on your request effectively, please include all details of your […]
Controlled blue screens are a safe and useful way to diagnose complete system hangs or freezes. Due to the size of the resulting memory dumps (a kernel or full memory dump is required) though we will explicitly ask you to perform a controlled blue screen. So there is no reason to keep this option enabled […]
The registration email is sent automatically by our servers immediately after you create a forum, License Center or helpdesk account. Usually it only takes a few minutes until you can see the email in your inbox. If you didn’t receive the email, the most likely reasons are: Spam/Junk Mail Filter Settings Check your spam (junk […]
We have provided you with a set of registry files you can import in order to enable mini dumps, full dumps or disable crash dumps completely:- Download Crash Dump registry scripts for Windows 10 Download the above file to your system and unpack it to a location of your choice. The names of the registry […]
If you changed your e-mail address to a new one, please do the following: Please log into MyEmsisoft using your user account details. Then, click your name in the top right corner and click ‘My Account’. Click the button ‘Change email’ and enter your new email address. Save your input. From now on your new e-mail address […]
The easiest way to configure your system to produce memory dumps in case of blue screens is through a tool called BellaVista: Download BellaVista from the author’s home page. Just unpack the downloaded ZIP file and execute the BellaVista.exe in the directory that matches your system’s architecture (“win32” for 32bit systems and “x64” for 64bit systems). […]
Manual crash dumps are useful for diagnosing application hangs or freezes. Due to the size of manual crash dumps though, please do not send them in unrequested. To create a manual crash dump, Microsoft’s ProcDump utility may be used. Download ProcDump from the Microsoft website. Once you have downloaded the Procdump.zip file, right click on it […]
These instructions should only be followed by request of Emsisoft support staff in process of diagnosing an open support case, rather than being provided proactively. Please download and install Fiddler from this link, then follow the instructions below: After installing Fiddler, if it doesn’t run automatically, click the Windows start menu button, then find and click […]
TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here’s how to get connected with TeamViewer if one of our support representatives has asked you to use it: Download and run/open TeamViewer QuickSupport version 15 from this […]