Once you’ve activated the subscription, in the Download and install Dr.Web area, right-click on the Download button, and select Copy URL. Email this URL to your family member. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Category: Dr. Web Business
How can I download Dr.Web and activate its protection ?
To be able to download the Dr.Web anti-virus, you must first subscribe. If you use the credit payment method, after you subscribe and log in to the SCC, the My subscriptions page will open. You can download Dr.Web in the Download and install Dr.Web area. If you use the advance payment method, downloading will be available to you after […]
I want to disable my subscription, but I have a balance on my account. How can I withdraw my unspent funds ? (Dr.Web)
Funds credited to the service balance will not be refunded. You can use the unspent funds at any time—just resume your subscription, or create a new one. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
I use a credit payment method. The credit validity period is still in force. Why do I have a negative balance ? (Dr.Web)
A negative number indicates what amount you’ve spent for the service on credit (how much you’ll have to pay your service supplier before the credit expiration date). Otherwise the service will stop working (it will be disabled) and Dr.Web will no longer protect your device. Source : Official Dr.Web Brand Editor by : BEST Antivirus […]
How can I recharge my Dr.Web Anti-virus service account balance and renew my subscription ? (Dr.Web)
Sign in to the Subscription Control Center. Click the wallet icon—the widget of the Balance section will open. Click on the Refill balance button. Enter the amount, and click on Pay. You will be notified by email when your funds appear in the account you have with your service supplier. If at that moment auto-renewal is enabled and […]
Where can I find my account number ? (Dr.Web)
Open the Balance widget—you can see your account number here. The account number can also be viewed on all the tabs of the Balance section. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
Do I pay for traffic when I download programs and updates ? (Dr.Web)
No—if the service is supplied by your IT service provider. In this case, updates are performed via intranet traffic, which is free for you. Yes—in all other cases. The traffic will be charged according to the tariffs of your IT service provider. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
What are the subscription statuses? (Dr.Web)
They correspond to the actions that can be applied to a subscription or the events that have occurred with a subscription. The different actions that can be taken with a subscription depend on its status. Active — the subscription is enabled and valid. Suspended — applied after the action Suspend is selected. Charges are not applied to a suspended […]
How can I resume my suspended subcription? (Dr.Web)
If the suspension period for your subscription has not yet expired, you can either resume your subscription until the subscription you took out earlier expires, or resume and renew it. In the My subscriptions tab of the Subscription management section, specify the device for which you want to resume your subscription. Select Get Dr.Web. If you need a subscription for […]
How can I suspend my subscription ? (Dr.Web)
A subscription can be suspended for any period ranging from 10 days to 90 days. This lets users save on protection—they don’t have to pay for it when they don’t need it. For example, for the duration of a vacation. A subscription can be resumed at any time — before the suspension period ends. To suspend a […]