The subscription price includes the following technical support services: consultations via a web form in the SCC; stored histories of user support requests; analyses of viruses not detected by Dr.Web; free decryption for files encrypted by encryption ransomware (provided these requirements are met). Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team
It is impossible to launch received updates without a system restart, so don’t disable such notifications, and it’s impossible to do this via the anti-virus interface. If a system restart does not make such notifications go away, it may be due to certain features of your operating system. In this case, you should submit a […]
For version 11.5: Click on the Doctor Web icon in the system tray (in the bottom right of the screen). Click on the padlock icon (Administrative mode), and allow the application to be launched. Click on the gear icon (Settings) and then on Change, and select Reset settings. Click on OK to confirm the reset. After the reset, the […]
If your service provider allows you to change the settings: click on the Doctor Web icon in the system tray (in the bottom right of the screen); click on the padlock icon ( “allow changes”), enter the administrator password, and then click on the gear icon. Source : Official Dr.Web Brand Editor by : BEST […]
Restore the last working system configuration from the last restore point. Where can I find Dr.Web Agent for Windows’ settings? If settings configuration is allowed by your service supplier: Right-click on the green spider icon In the subsequent interface, click on the padlock icon And in the newly appeared window, allow the program to make […]
For version 11.5: Click on the Doctor Web icon in the system tray (in the bottom right of the screen). Click on the padlock icon (Administrative mode), and allow the application to be launched. Click on the gear icon (Settings) and then on Main → Notifications → Notification parameters. Select the type of notification you need (Threat detected, Critical, Major, […]
Right-click on the spider icon in the system tray; click on the padlock and agree with the option to allow changes. Then click on Settings (the gear) — Main — Advanced, and select Language. Select your language from the list, and wait until it is changed. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS […]
Yes. If you go on a business trip, or the service supplier’s data center fails, or the supplier’s server is non-operational, you will continue to receive Dr.Web updates. If a device protected by Dr.Web agent does not have access to the service supplier’s server, the agent automatically switches to the so-called “mobile mode” (if the […]
Yes. Despite the fact that the software won’t receive updates when your PC is disconnected from the Internet, all the components that protect the hard drives, the memory, removable media, and email will remain operational. IMPORTANT! The Internet is not the only source of malware that can infiltrate your computer. That’s why you need to regularly […]
Download links are available to you throughout the service usage period in the My subscriptions section’s Download and install Dr.Web area. Source : Official Dr.Web Brand Editor by : BEST Antivirus KBS Team