Sophos for Home Generating complete memory dump file (Sophos) How to enable web intelligence debug logging (Sophos) Locating the Sophos Home version Collecting logs for support analysis using SDU (Sophos) Contacting Sophos Home Support Blocking cookies on web browsers (Sophos) Support information on Sophos Anti-Virus purchased from Staples Exploit mitigation is experiencing problems / mitigations […]
Applies to: Sophos Home Premium (macOS) You receive a Sophos Home notification on your Mac stating “Malicious Traffic Blocked” Cause This alert is displayed because the Sophos Malicious Traffic Detection (MTD) has detected and blocked a malicious HTTP traffic. MTD is the Sophos component responsible for monitoring HTTP traffic that shows signs of connectivity to known […]
Applies to: Sophos Home Premium (Mac) only The below pop-up alert from Sophos Home is received saying that a ransomware is detected: The terminated application is blocked until the user allows it to run, or the detection for this program is removed. Cause Sophos Home Premium’s Cryptoguard component detects and blocks suspicious encryption processes that […]
Applies to: Sophos Home Premium and Free (Mac) Why did I receive a Manual Threat Cleanup Required message? This message usually appears when Sophos Home detects a PUA, or when a file is contained inside a backup volume, external or disconnected drive, or inside a location Sophos Home does not have access to delete. These detections are […]