Issue When trying to access My Kaspersky, you can encounter the following error: “My Kaspersky is temporarily unavailable. Our specialists are looking into the issue.” Solution Wait for 10-15 minutes and try again. The access to My Kaspersky might be temporarily restricted due to maintenance. Temporarily disable a third-party VPN provider if you are using […]
Viruses widely use the hosts file to prevent users from opening antivirus software websites and downloading databases and removal tools. If your computer is infected, we recommend that you do the following: Find the hosts file located in the folder System32/drivers/etc (for Windows XP/Vista/7/8). Open the file and delete all the lines except: 127.0.0.1 localhost. Otherwise, you can replace the hosts file with […]
Error “Your activation code is already saved in the application” or “Activation code is saved” id: 13712 “Activation code is not suitable for this application” error id: 13770 License problem in the My Kaspersky account id: 14697 Error “Key file corresponds to another application” id: 14662 “Service provider server is not available” error id: 14768 […]
Cause The error “Activation code is invalid for this region” occurs if you attempt to active the application with an activation code that was intended for use in another country or region. For example, you may have gotten this error if you bought Kaspersky Internet Security in your home country and then tried to activate […]
This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Issue You cannot find the Kaspersky application you have installed on your computer. Solution Click Start. Type Kaspersky. All Kaspersky applications installed on your computer will appear in the list of search results. Click the application name to […]
Some errors in Kaspersky applications may be caused by an incorrect time, date or time zone set on a computer. To fix it: Check the timezone and change it if necessary. Change the settings to automatic to sync time and date with the online server. If time and date are still incorrect, adjust them manually. […]
Cause Incorrect proxy server settings in the operating system DNS server malfunction Solution Reset proxy server settings in the operating system. See the guide below. Change the DNS address in the network settings. See this article for instructions. How to reset proxy server settings in the operating system Make sure that you are installing the latest version of the […]
This article concerns Kaspersky applications version 20.0.14.1085 and earlier: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security Kaspersky Free Issue When installing a Kaspersky application, you may get an “Active infection: Failed to install Kaspersky application. Your computer might be infected.” error. Сause Malware prevents installation of a […]
The Base Filtering Engine is a service that controls Firewall and IPSec policies by filtering user modes. The installation of a Kaspersky application may fail if the Base Filtering Engine is missing. To install your Kaspersky application successfully, check that the Base Filtering Engine service exists in your operating system. The guide below is addressed […]
If when updating the application an error occurs with the message “The application has been updated but old version files have not been removed”, save your license information and reinstall the application. Connect the application to your My Kaspersky account. See this article for instructions. If you use Kaspersky Small Office Security, connect the application to your account in Kaspersky […]