This topic explains what to do if, after the installation, FREEDOME VPN requests a restart or fails to connect. Symptoms After the installation, possibly after some delay, you may see the following error message:Driver installation requires a reboot. When you turn on FREEDOME VPN, you may see the following error message:Sorry. Something went wrong. Diagnosis […]
Once you have upgraded your computer to Windows 10, a VPN initialization error message is displayed. Symptoms After you upgrade to Windows 10 from Windows 7, Windows 8 or Windows 8.1, FREEDOME VPN may display a “VPN initialization error” message and asks to check whether IPv6 is enabled in the operating system: Diagnosis Your encrypted […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
In some situations, FREEDOME VPN refuses to connect to any of the virtual locations with the IPSEC/IKEv2 protocol on Windows. There are several reasons for this. For example the home router or some other network device between the FREEDOME VPN client and the server may block the IPSEC/IKEv2 protocol. As some network devices have had […]
This topic describes what to do if netsh.exe fails. FREEDOME VPN uses the netsh.exe component from the Windows operating system. If something fails with netsh.exe when making a VPN connection, FREEDOME VPN shows the following error message: Your encrypted VPN connection cannot be created because of issues with network configuration (netsh.exe fails). See the help article for more […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]
This topic explains why FREEDOME VPN tries to access the Let’s Encrypt website. If you monitor the network traffic from FREEDOME VPN on Windows, you may notice an HTTPS connection to address https://valid-isrgrootx1.letsencrypt.org/. FREEDOME VPN uses the Let’s Encrypt certificates on our servers for the IPSec connectivity. As Microsoft Windows doesn’t automatically update all the Let’s […]
If you have technical problems with your product, you can create and send a log file to our technical support. If our technical support asks you to send logs to us, follow the instructions given below. The log file contains information that can be used for troubleshooting and solving problems specific to your device. Note: Do […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]