This topic explains why FREEDOME VPN sometimes does not accept the subscription code you have bought. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have bought an F-Secure FREEDOME VPN subscription. When you enter the subscription code in the FREEDOME VPN app, the […]
This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains what to do if you cannot connect to the internet after using the F-Secure Uninstallation Tool. Symptoms After you have run the F-Secure Uninstallation Tool with FREEDOME VPN turned on, your computer fails to connect to the internet. Diagnosis The F-Secure Uninstallation Tool is a tool designed to remove certain F-Secure products as a […]
In some situations, after working normally for a while, Windows may display a warning about limited network availability. Symptoms There is a yellow exclamation mark on the network icon in the Windows system tray. Most of the network connectivity seem to work, however, but some applications, such as Microsoft Outlook will not even try to […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if your computer does not have the latest video adapter drivers installed. Symptoms When using FREEDOME VPN, you may see an error message about missing OpenGL 2.0 drivers. Diagnosis A probable cause for the above error message is that your computer does not have the latest video adapter drivers […]
This topic explains what to do if FREEDOME VPN installation fails on a PC with ZoneAlarm firewall. Symptoms If you have a ZoneAlarm firewall installed on your PC, this causes your FREEDOME VPN installation to fail. A FREEDOME VPN error message stating “Something went wrong” may appear, or FREEDOME VPN may request a reboot during […]
This topic explains what to do if, after the installation, FREEDOME VPN requests a restart or fails to connect. Symptoms After the installation, possibly after some delay, you may see the following error message:Driver installation requires a reboot. When you turn on FREEDOME VPN, you may see the following error message:Sorry. Something went wrong. Diagnosis […]
Once you have upgraded your computer to Windows 10, a VPN initialization error message is displayed. Symptoms After you upgrade to Windows 10 from Windows 7, Windows 8 or Windows 8.1, FREEDOME VPN may display a “VPN initialization error” message and asks to check whether IPv6 is enabled in the operating system: Diagnosis Your encrypted […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]