This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or Huawei Honor devices. Diagnosis Huawei’s Emotion UI (EMUI) silently stops FREEDOME VPN from running in the background to […]
This topic explains why the FREEDOME VPN connection has started to drop abruptly. Symptoms I have noticed that, at times, my FREEDOME VPN connection is cut off. Diagnosis If your FREEDOME VPN connection is often cut off, you may have an optimizer app that is running on your phone or tablet. Some custom-made vendor versions […]
This topic explains what to do if FREEDOME VPN automatically disconnects after you turn it on. Symptoms FREEDOME VPN automatically disconnects after you try to switch it on. Diagnosis Some Android phones have the Always-on VPN option for another VPN app. This prevents FREEDOME VPN from being able to establish a connection. Solution To solve this issue, […]
When using a Google service, such as Google Search, with FREEDOME VPN turned on, Google may ask you to confirm that you’re not a robot. This is also known as a CAPTCHA check. There are different versions of CAPTCHA checks in the various Google services. The most common is just a simple checkbox but some […]
This topic provides information on using zero-rated apps or services with FREEDOME VPN. If your Internet Service Provider (ISP) offers zero-rated apps or other internet services free of charge, you may be charged for these when using FREEDOME. To avoid unwanted data charges, make sure your FREEDOME VPN is turned off when accessing such apps or services. […]
This topic describes how to fix the issue in which restricted user profiles prevent FREEDOME VPN from working on some tablet and TV devices. This issue affects at least some Android tablets and TV devices with restricted user profiles defined on the device. Normal additional user profiles do not have this problem. If there are […]
This topic describes how to fix the issue in which Samsung’s Dual Messenger or LG’s Dual App prevents FREEDOME VPN from working. This issue occurs at least on some Samsung devices, including Galaxy S10, with the latest firmware updates (as of August 2020) when Dual Messenger is used. This may also occur on some LG […]
This topic explains what to do if the Trusted Networks feature is not working after an update on Android 11. On Android 11, the Trusted Networks feature is not always working correctly after the FREEDOME VPN app has been updated from Google Play Store. If the local Wi-Fi network has been defined as trusted, access […]
This topic explains why some emails sent through web.de may be regarded as spam. When FREEDOME VPN is turned on and emails are sent through the web.de’s email service, the messages may be considered spam by the recipients. Without FREEDOME VPN, the same emails are not, however, treated as spam. The reason for this is […]
This section provides answers to frequently asked questions about F-Secure FREEDOME VPN. If you cannot find an answer to your question here, check the problem solution articles in the FREEDOME knowledge base or post your questions about the product to our discussion forum. Finally, if none of the above helps in solving the issue, contact our customer support. […]