Issue You are unable to activate your ESET product after receiving an automatic upgrade You receive the “General Compiler Error” message after upgrading to a new version of the ESET Windows home product Your ESET product displays the message “Modules update failed” as shown below: Solution Make sure that you have the latest version of […]
Issue “License expired” displayed in ESET Password Manager Move the Password Store to a new ESET license Details After license expiration, your Password Manager account will be closed. Closing your account will delete all data. You will be unable to recover any data once your account is deleted. If you are the license owner and […]
Issue The ESET firewall is blocking an application or device from connecting to your home network This article applies to the following products: ESET Internet Security ESET Smart Security ESET Smart Security Premium Solution Firewall troubleshooting? This article is part of a series of recommended steps to troubleshoot firewall issues. Click here to start with step […]
Issue When performing a computer scan, you may occasionally see multiple (depending on product version) notifications in the Scan log such as “unable to open,” “error opening” and/or “archive damaged” Solution Generally, your ESET product is unable to scan files that are displayed as “unable to open,” “error opening” and/or “archive damaged” entries (depending on product version) […]
You are unable to install ESET products on a recently purchased a Toshiba or eMachines-brand computer and are receiving an installation error message such as one of the following: Error: 1 (error 1) OR Error 2878 OR Installation Error. Please try again, or download and install offline installer. Your issue is most likely a conflict with software that […]
Issue You receive an error after the “Free Upgrade Available” message, or the “New update available” desktop notification prompts you to upgrade your installed product to the latest version of ESET Smart Security Premium, ESET Internet Security, or ESET NOD32 Antivirus When trying to upgrade, you receive an error “ESET product could not be updated […]
Issue You receive the notification that your installation package file is “not recognized as valid installation package” Solution If you are installing ESET Smart Security or ESET NOD32 Antivirus and receive the following error message, “This installation package is not supported by this processor type – contact the vendor”, you may be attempting to install the […]
Issue Troubleshooting errors Activation error messages You receive an error starting with ACT during activation You receive an error starting with ECP during activation Click here to resolve activation problems with ESET home products Solution Home users | Android users Troubleshooting activation errors ESET products will display a number of ACT error codes (for example ACT.0, ACT.5, […]
Issue The “Network threat blocked” notification below indicates ESET has detected and blocked an intrusion attempt—it does not indicate your system is infected Solution Before proceeding If the ESET firewall is blocking a program or network resource that you know to be safe, exclude the IP address from being detected as a threat by the intrusion detection […]
Issue ESET Firewall is blocking a device or application Solution Not sure if ESET firewall is causing your connection issues? To troubleshoot your connection issue, pause the ESET firewall for troubleshooting to determine if the firewall is causing your connection issues before completing the steps below. Troubleshooting Wizard Firewall Interactive mode Firewall rules Specific firewall issues Additional […]