A valid Norton subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all the Norton features and keep your device protected.

Your device must be connected to the Internet to complete the activation or renewal process.

I have purchased Norton from Norton.com or retail

1. In your browser, go to: https://my.norton.com/home/setup.
2. Tap Enter a Product Key.
3. Type your account email address and password, and then click Sign In. If you do not have a NortonLifeLock account, click create a new account. Type your details and then click Create Account.
4. Tap Enter a new product key.
5. Type your 25-character product key that you received with your purchase, and then tap the verify icon .
6. If you see any prompts, then follow the on-screen instructions or else skip to step 7.
7. On your mobile device, launch the Norton 360 app.
8. Tap Sign In. Ensure that you enter the same account credentials as provided in step 3.

I have an existing active Norton subscription

1. From the home screen, launch the Norton 360 app.
2. Tap Sign In. Enter your NortonLifeLock account credentials.
3. Tap Sign In.
4. If you have an Android device, the list of active subscriptions will be displayed, select the subscription that you want to use, and then tap Next.

I have a product key or partner code and I want to redeem my subscription

1. From the home screen, launch the Norton 360 app.
2. Tap Redeem a subscription.
3. Depending on your purchase, tap any one of the following to redeem your subscription:
   • Enter a product key: Enter your 25-character product key that you received with your purchase, and then tap Verify. Alternatively, you can also use the camera icon next to text field to scan and verify your product key.
   • Enter a partner code: Enter a partner code that you received from your service provider, and then tap Next.

I have an existing active Norton subscription purchased from Google Play Store or Apple App Store

1. From the home screen, launch the Norton 360 app.
2. Do the following:
   • If you have an Android device – At the bottom of the main app screen, next to You have an existing purchase from Google, tap Apply to activate your Norton 360 app.
   • If you have an iOS device – Tap Restore Purchase and follow the on-screen instructions.

Where can I find my product key or activation code for the Norton 360 app?

You can find your product key based on how you obtained your Norton product as listed below: