Solution
Executive summary
The purpose of this document is to review ESET’s End of Life policies, product-related support policies, and policies we follow for the support of various operating systems.
This document should serve as a source of information for ESET business customers, for whom clear and predictable End of Life policies can significantly contribute to effective IT security planning. We believe this document will help organizations keep their security policies up to date, preventing any disruptions to business continuity.
This End of Life document was inspired by industry best practices, as well as accepted standards. The policies are applied to all existing products and product versions, respecting the past commitments made to our customers. We have defined product categories and tailored support policies to each of them; you can also find information on how product versioning works and explanations of the product lifecycle stages.
We are fully aware that any transition can be painful, especially in a business environment. Therefore, from the moment our new policy is implemented, we are going to allocate a one-year transition period. During this time, the product versions that will have transitioned from Basic / Limited Support in the current state to EOL as a result of the new policy will still receive module updates. Basic Support only guarantees detection engine updates (formerly known as “virus signature database”). We will continue to send those and module updates to otherwise EOL-ed product versions for the duration of the transition period. The product versions that would naturally transition into the End of Life phase during this period will receive the same benefit.
Versioning Rules
ESET follows industry standards for product version numbering. See the example below on how to read the individual numbers found in the product version:
Versioning explained
| ESET Endpoint Security version 8.0.2028.0 means | |||
| 8.
Major version |
0.
Minor version/Service release |
2028.
Build number/Patch level |
0
Additional differentiator |
- Major version – Moving to a later version typically involves a major product overhaul, change in product architecture, or dropped operating system support for an earlier operating system version(s).
- Minor version/Service release – Increasing this number means minor bug fixes and minor functionality changes compared to the previous version.
- Build Number/Patch level – Indicates required automatic security and stability updates. No functionality changes are made.
Product Lifecycle
Each of our products fits into a specific stage of the product lifecycle. For the purpose of defining a complete End of Life policy we decided to categorize them into the following groups:
- Products in active development – Products in the early or middle stages of the lifecycle and we plan to develop and sell them in the coming years. Products in active development regularly undergo the end of version procedure for earlier product versions (every time a new major version is released). There is also a procedure in place to allow for an extended period of limited support for certain product versions – for more details contact your ESET representative.
- Products in maintenance – Products in a highly mature state and ESET only maintains them. There is no development of any new features. Products/services in maintenance are typically in extended Limited Support. Products in maintenance do not get releases guaranteeing compatibility with future operating system releases.
- Products to be terminated – Products have not been developed or improved in any way for a long time, and they no longer make any commercial or strategic sense. These products undergo an internal product termination procedure, which results in the products complete End of Life.
Support Levels
These are the general support levels for ESET products and services. For specific support levels of individual products and product versions, refer to their corresponding sections in the document.
- Full Support – This is understood industry-wide as providing the best efforts to serve customers by fixing all bugs and offering full functionality. We also offer wide-ranging assistance to our customers. All future operating system releases will be supported unless there is a major external hurdle that we cannot overcome with reasonable effort.
- Limited Support – It is generally limited to Technical Support and Development Support, which is limited to bug fixing so there is no support for new operating system versions.
- End of Life – At this stage of the product lifecycle, we offer zero support or assistance and do not guarantee the product’s functionality at all. The best we can do is guide the customer to the most appropriate migration path so that they upgrade to the latest equivalent product.
More details about ESET End of Life policy in PDF
Click the name of your product below to see the current level of support offered by ESET.
ESET Endpoint Solutions
ESET Endpoint Antivirus
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.1 | July 13, 2021 |
8.1.2031.0
|
 Full Support |
Until version 9 + 1 year | Until version 9 + 3 years | |
| 8.0 | December 9, 2020 |
8.0.2028.0
|
 Limited Support |
Ended (June 28, 2021) |
Until version 9 + 1 year | |
| 7.3 | June 30, 2020 |
7.3.2044.0
|
Full Support |
Until December 2022 | Until December 2023 | |
| 7.2 | November 12, 2019 | 7.2.2072.0 | Limited Support |
Ended | Until December 2021 | |
| 7.1 | April 11, 2019 | 7.1.2064.0 | Limited Support |
Ended | Until December 2021 | |
| 7.0 | August 16, 2018 | 7.0.2120.0 | Limited Support |
Ended | Until December 2021 | |
| 6.6 | August 24, 2017 | 6.6.2095.1 |  End of Life |
Ended | Ended (March 31, 2021) |
✔ |
| 6.5 | March 14, 2017 | 6.5.2132.6 | Limited Support |
Ended | Until February 2022 | |
| 6.4 | June 7, 2016 | 6.4.2014.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.2016.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.2033.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | December 11, 2014 | 6.1.2227.0 | End of Life |
Ended | Ended | ✔ |
| 5.x | May 29, 2012 | 5.0.2272.7 | End of Life |
Ended | Ended (December 31, 2020) |
✔ |
Support status explanation
ESET Endpoint Security
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.1 | June 28, 2021 |
8.1.2031.0
|
Full Support |
Until version 9 + 1 year | Until version 9 + 3 years | |
| 8.0 | December 9, 2020 |
8.0.2028.0
|
Limited Support |
Ended (June 28, 2021) |
Until version 9 + 1 year | |
| 7.3 | June 30, 2020 |
7.3.2044.0
|
Full Support |
Until December 2022 | Until December 2023 | |
| 7.2 | November 12, 2019 | 7.2.2072.0 | Limited Support |
Ended | Until December 2021 | |
| 7.1 | April 11, 2019 | 7.1.2064.0 | Limited Support |
Ended | Until December 2021 | |
| 7.0 | August 16, 2018 | 7.0.2120.0 | Limited Support |
Ended | Until December 2021 | |
| 6.6 | August 24, 2017 | 6.6.2095.1 | End of Life |
Ended | Ended (March 31, 2021) |
✔ |
| 6.5 | March 14, 2017 | 6.5.2132.6 | Limited Support |
Ended | Until February 2022 | |
| 6.4 | June 7, 2016 | 6.4.2014.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.2016.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.2033.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | December 11, 2014 | 6.1.2227.0 | End of Life |
Ended | Ended | ✔ |
| 5.x | May 29, 2012 | 5.0.2272.7 | End of Life |
Ended |
Ended
(December 31, 2020) |
✔ |
Support status explanation
ESET NOD32 Antivirus Business Edition | ESET Smart Security Business Edition
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.x | March 2, 2009 | 4.2.76.0 | End of Life |
Ended | Ended (December 31, 2020) |
✔ |
| 3.0 | November 5, 2007 | 3.0.695.0 | End of Life |
Ended | Ended |
Support status explanation
ESET Endpoint Antivirus for Linux
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.1 | July 13th, 2021 | 8.1.3.0 | Full Support |
Until version 9 +1 year | Until version 9 release + 3 years | |
| 8.0 | March 18th, 2021 | 8.0.3.0 | Limited Support |
Ended (July 13th, 2021) |
Until version 9 release+ 1 year | |
| 7.1 | January 28th, 2021 | 7.1.9 | Full Support |
March 18th, 2022 | March 18th, 2024 | |
| 7.0 | February 25th, 2020 | 7.0.13.0 | Limited Support |
Ended | March 18th, 2022 |
Support status explanation
ESET Endpoint Antivirus for Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.10 | April 20, 2021 | 6.10.910.0 | Full Support |
Until version 7 +1 year | Until version 7 +3 years | |
| 6.9 | June 15, 2020 | 6.9.60.3 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.8 | September 25, 2019 | 6.8.400.0 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.7 | January 10, 2019 | 6.7.900.0 | End of Life |
Ended | Ended | ✔ |
| 6.6 | May 25, 2018 | 6.6.866 | End of Life |
Ended | Ended | ✔ |
| 6.5 | September 25, 2017 | 6.5.600.1 | End of Life |
Ended | Ended | ✔ |
| 6.4 | March 30, 2017 | 6.4.246.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | September 19, 2016 | 6.3.85.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | May 31, 2016 | 6.2.7.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | September 30, 2015 | 6.1.16.0 | End of Life |
Ended | Ended | ✔ |
Support status explanation
ESET Endpoint Security for Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.10 | April 20, 2021 | 6.10.910.0 | Full Support |
Until version 7 +1 year | Until version 7 +3 years | |
| 6.9 | June 15, 2020 | 6.9.60.3 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.8 | September 25, 2019 | 6.8.400.0 | Limited Support |
Ended | Until version 7 +1 year | |
| 6.7 | January 10, 2019 | 6.7.900.0 | End of Life |
Ended | Ended | ✔ |
| 6.6 | May 25, 2018 | 6.6.866 | End of Life |
Ended | Ended | ✔ |
| 6.5 | September 25, 2017 | 6.5.600.1 | End of Life |
Ended | Ended | ✔ |
| 6.4 | March 30, 2017 | 6.4.246.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | September 19, 2016 | 6.3.85.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | May 31, 2016 | 6.2.7.0 | End of Life |
Ended | Ended | ✔ |
| 6.1 | September 30, 2015 | 6.1.16.0 | End of Life |
Ended | Ended | ✔ |
Support status explanation
ESET NOD32 Antivirus Business Edition for Mac
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.1 | July 27, 2012 | 4.1.106.1 | End of Life |
Ended | Ended | |
| 4 | August 2, 2010 | 4.0.77 | End of Life |
Ended | Ended |
Support status explanation
ESET NOD32 Antivirus Business Edition for Linux Desktop
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.0 | October 28, 2020 | 4.0.96.0 | End of Life |
Ended | Ended | ✔ |
Support status explanation
ESET Server Products
ESET Mail Security for Microsoft Exchange Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | June 23, 2021 | 8.0.10012.0 | Full Support |
Until version 9 +1 year | Until version 9 +3 years | |
| 7.3 | December 17, 2020 | 7.3.12002.0 | Full Support |
Until June 2022 | Until June 2024 | |
| 7.2 | August 25, 2020 | 7.2.12004.2 | Limited Support |
Ended | Until June 2022 | |
| 7.1 | December 18, 2019 | 7.1.12010.0 | Limited Support |
Ended | Until June 2022 | |
| 7.0 | August 16, 2018 | 7.0.10019.0 | Limited Support |
Ended | Until June 2022 | |
| 6.5 | February 28, 2017 | 6.5.12018.0 | Limited Support |
Ended | Until December 2022 | |
| 6.4 | September 7, 2016 | 6.4.10011.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | January 21, 2016 | 6.3.10005.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | September 3, 2015 | 6.2.12012.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | March 26, 2013 | 4.5.10022.0 | End of Life |
Ended | Ended | |
| 4.3 | March 31, 2011 | 4.3.10016 | End of Life |
Ended | Ended | |
| 4.2 | March 10, 2010 | 4.2.10012 | End of Life |
Ended | Ended |
Support status explanation
ESET Server Security for Microsoft Windows Server
(formerly ESET File Security for Microsoft Windows Server)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | June 16, 2021 |
8.0.12003.0
|
Full Support |
Until version 9 +1 year | Until version 9 +3 years | |
| 7.3 | April 22, 2021 |
7.3.12006.0
|
Full Support |
Until June 2022 | Until June 2024 | |
| 7.2 | September 24. 2020 | 7.2.12004.2 | Limited Support |
Ended | Until June 2022 | |
| 7.1 | February 11, 2020 | 7.1.12010.0 | Limited Support |
Ended | Until June 2022 | |
| 7.0 | January 29, 2019 | 7.0.12018.0 | Limited Support |
Ended | Until June 2022 | |
| 6.5 | February 28, 2017 | 6.5.12018.0 | Limited Support |
Ended | Until December 2022 | |
| 6.4 | September 7, 2016 | 6.4.12004.0 | End of Life |
Ended | Ended | ✔ |
| 6.3 | March 2, 2016 | 6.3.12006.0 | End of Life |
Ended | Ended | ✔ |
| 6.2 | February 25, 2015 | 6.2.12007.0 | End of Life |
Ended | Ended | ✔ |
| 6.0 | December 11, 2014 | 6.0.12035.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | February 7, 2012 | 4.5.12017.0 | End of Life |
Ended | Ended | |
| 4.3 | October 18, 2011 | 4.3.12014 | End of Life |
Ended | Ended |
Support status explanation
ESET Mail Security for IBM Domino
(formerly ESET Mail Security for IBM Lotus Domino)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | July 15, 2021 | 8.0.14004.0 | Full Support |
Until version 9 + 1 year | Until version 9 + 3 years | |
| 7.2 | August 25, 2020 | Full Support |
Until July 2022 | Until July 2024 | ||
| 7.1 | September 10, 2019 | 7.1.14008.0 | Limited Support |
Ended | Until July 2022 | |
| 7.0 | August 16, 2018 | 7.0.14008.0 | Limited Support |
Ended | Until July 2022 | |
| 6.5 | February 28, 2017 | 6.5.14026.0 | Limited Support |
Ended | Until December 2022 | |
| 6.4 | September 7, 2016 | 6.4.14024.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | May 29, 2012 | 4.5.14059.0 | End of Life |
Ended | Ended |
Support status explanation
ESET Security for Kerio
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.5 | May 29, 2017 | 6.5.16009 | End of Life |
Ended | Ended | ✔ |
| 5 | N/A | N/A | N/A | N/A | N/A | N/A |
| 4.5 | November 6, 2013 | 4.5.16009 | End of Life |
Ended | Ended |
Support status explanation
ESET Security for Microsoft Sharepoint Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.0 | July 7, 2021 | 8.0.15004.0 | Full Support |
Until version 9 +1 year | Until version 9 +3 years | |
| 7.3 | April 22, 2021 | 7.3.15001.0 | Full Support |
Until July 2022 | Until July 2024 | |
| 7.2 | August 25, 2020 | 7.2.15001.0 | Limited Support |
Ended | Until July 2022 | |
| 7.1 | 7.1.15005.0 | Limited Support |
Ended | Until July 2022 | ||
| 7.0 | August 16, 2018 | 7.0.15010.0 | Limited Support |
Ended | Until July 2022 | |
| 6.5 | February 28, 2017 | 6.5.15015.0 | Limited Support |
Ended | Until December 2022 | |
| 6.4 | September 7, 2016 | 6.4.15015.0 | End of Life |
Ended | Ended | ✔ |
| 4.5 | June 12, 2013 | 4.5.15024.0 | End of Life |
Ended | Ended |
Support status explanation
ESET Server Security for Linux
(formerly ESET File Security for Linux)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.1 | July 13th, 2021 | 8.1.565 | Full Support |
Until version 9 + 1 year | Until version 9 +3 years | |
| 8.0 | March 16th, 2021 | 8.0.375 | Limited Support |
Ended
(July 13th, 2021) |
Until version 9 + 1 year | |
| 7.2 | December 4, 2020 | 7.2.574 | Full Support |
March 16th, 2022 | March 16th, 2024 | |
| 7.1 | November 14, 2019 | 7.1.561 | Limited Support |
Ended | March 16th, 2022 | |
| 7.0 | July 16, 2019 | 7.0.1152 | Limited Support |
Ended | March 16th, 2022 |
Support status explanation
ESET File/Mail/Gateway Security for Linux/FreeBSD
(formerly ESET File/Mail/Gateway Security for Linux/BSD/Solaris)
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 4.5 | November 15, 2020 | 4.5.16.0 | Limited Support |
Ended June 2020 | Until December 2021 | |
| 4.0 | November 15, 2011 | 4.0.10 | End of Life |
Ended | Ended | |
| 3.0 | Q2/2008 | 3.0.22 | End of Life |
Ended | Ended |
Support status explanation
ESET Virtualization Security for VMware NSX
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | January 21, 2016 | 1.7.1.0 | Limited Support |
Ended | TBD |
ESET Virtualization Security supports vSphere version 6.7 and earlier only.
Support status explanation
ESET Shared Local Cache
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | December 12, 2014 | 1.2.5.3 | Limited support |
Ended | Until December 2021 |
Support status explanation
ESET On-premises Consoles
ESET PROTECT
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 8.1 | June 24, 2021 | 8.1.13.0 | Full Support |
Until next major version + 1 year | Until next major version + 3 years | |
| 8.0 | December 9, 2020 | 8.0.19.0 | Limited Support |
Ended (June 23, 2021) |
Until June 2023 |
Support status explanation
ESET Security Management Center
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 7.2 | June 11, 2020 | 7.2.11.3 | Limited Support |
Ended (December 9, 2020) |
Until December 2022 | |
| 7.1 | November 19, 2019 | 7.1.27.2 | Limited Support |
Ended | Until June 2022 | |
| 7.0 | August 16, 2018 | 7.0.72.3 | Limited Support |
Ended | Until November 2021 |
ESET Security Management Center was renamed to ESET PROTECT starting from version 8.
Support status explanation
ESET Remote Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.5 | March 14, 2017 | 6.5.34.0 | End of Life |
Ended | Ended (December 31, 2020) |
|
| 6.4 | July 19, 2016 | 6.4.29.0 | End of Life |
Ended | Ended | |
| 6.3 | January 21, 2016 | 6.3.12.0 | End of Life |
Ended | Ended | |
| 6.2 | September 3, 2015 | 6.2.11.0 | End of Life |
Ended | Ended | |
| 6.1 | May 20, 2015 | 6.1.31.0 | End of Life |
Ended | Ended | |
| 6.1 | February 25, 2015 | 6.1.28.0 | End of Life |
Ended | Ended | |
| 6.1 | December 10, 2014 | 6.1.21.0 | End of Life |
Ended | Ended | |
| 5.3 | November 19, 2015 | 5.3.39.0 | End of Life |
Ended | Ended | |
| 5.2 | June 16, 2014 | 5.2.26.0 | End of Life |
Ended | Ended | |
| 5.1 | October 21, 2013 | 5.1.34 | End of Life |
Ended | Ended | |
| 5 | May 28, 2012 | 5.0.119 | End of Life |
Ended | Ended | |
| 4 | April 19, 2010 | 4.0.138 | End of Life |
Ended | Ended | |
| 3 | December 15, 2008 | 3.0.105 | End of Life |
Ended | Ended | |
| 2 | November 26, 2007 | 2.0.110 | End of Life |
Ended | Ended | |
| 1 | June 25, 2005 | 1.0.17 | End of Life |
Ended | Ended |
Support status explanation
ERA – ESMC Plug-ins
Kaseya
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2.7 | January 24, 2019 | 2.7.0 | Full support |
Until next major release | N/A |
ConnectWise Automate v6
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 6.5 | January 24, 2019 | 2.5.1.42 | Limited Support |
Ended | Until June 2021 |
ConnectWise Manage
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | December 17, 2019 | 1.0.1910.42 | Limited Support |
Ended | Until June 2021 |
Autotask PSA
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | August 5, 2020 | 1.0.1907.83 | Limited Support |
Ended | Until June 2021 |
Tigerpaw
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | January 24, 2019 | 0.9.501.0 | Limited Support |
Ended | Until June 2021 |
Salesforce
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | January 24, 2019 | 0.10.273 | Limited Support |
Ended | Until June 2021 |
Event Management Extension
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3.3 | May 3, 2017 | 3.3.0 | Limited Support |
Ended | Until June 2021 |
Support status explanation
DEM Plug-ins
DEM for ConnectWise Automate
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.5 | December 23, 2020 | 1.5.0 | Full support |
Until next major release | TBD | |
| 1.4 | January 10, 2020 | 1.4.0 | Limited Support |
Ended (December 23, 2020) |
Until December 2021 | |
| 1.3 | June 6, 2019 | 1.3.2 | End of Life |
Ended | Ended (January 10, 2021) |
DEM for Datto RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.2 | August 20, 2020 | 1.2.0 | Full support |
Until next major release | TBD | |
| 1.1 | August 22, 2019 | 1.1.2 | Limited Support |
Ended | Until next major release |
DEM for SolarWinds N-Central
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.1 | April 23, 2019 | 1.1.0 | Full support |
Until next major release | TBD | |
| 1.0 | March 7, 2018 | 1.0.0 | Limited Support |
Ended | Until next major release |
DEM for SolarWinds RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.0 | February 17, 2020 | 1.0.0 | Full support |
Until next major release | TBD |
DEM for Ninja RMM
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.1 | April 23, 2019 | 1.1.0 | Full support |
Until next major release | TBD | |
| 1.0 | January 12, 2018 | 1.0.0 | Limited Support |
Ended | Until next major release |
Support status explanation
ESET Mobile Solutions
ESET Endpoint Security for Android
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2.11 | March 24, 2021 | 2.11.2.0 | Full Support |
Until next major release | Until next major release + 1 year | |
| 2.10 | December 7, 2020 | 2.10.8.0 | Limited Support |
Ended | March 2022 | |
| 2.9 | November 16, 2020 | 2.9.7.0 | Limited Support |
Ended | December 2021 | |
| 2.8 | June 15, 2020 | 2.8.12.0 | Limited Support |
Ended | November 2021 | |
| 2.7 | March 25, 2020 | 2.7.21.0 | Limited Support |
Ended | June 2021 | |
| 1 | December 4, 2012 | 1.2.210.134 | End of Life |
Ended | Ended (February 2015) |
Support status explanation
ESET Endpoint Detection and Response
ESET Enterprise Inspector
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.6 | June 1, 2021 | 1.6.1716 | Full Support |
Until next major release | Until next major release + 1 year | |
| 1.5 | November 6, 2020 | 1.5.1512 | Limited Support |
Ended | June 1, 2022 | |
| 1.4 | June 15, 2020 | 1.4.1363 | Limited Support |
Ended | November 6, 2021 | |
| 1.3 | September 17, 2019 | 1.3.1145 for Server and WinOS endpoints 1.3.1143 for macOS endpoints |
End of Life |
Ended | Ended | |
| 1.2 | July 20, 2018 | 1.2.894 | End of Life |
Ended | Ended | |
| 1.1 | March 26, 2018 | N/A | End of Life |
Ended | Ended | |
| 1 | N/A | N/A | End of Life |
Ended | Ended |
Support status explanation
ESET Encryption and Multifactor Authentication Products
ESET Full Disk Encryption
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1.2 | June 23, 2020 | 1.2.0.x | Full Support |
Until next major release | TBD | |
| 1.1 | April 2, 2020 | 1.1.0.0 | End of Life |
Ended | Ended | |
| 1.0 | January 28, 2019 | 1.047.6.0 | End of Life |
Ended | Ended |
Support status explanation
ESET Secure Authentication
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3 | January 30, 2020 | 3.0.24.0 | Full Support |
Until next major release | TBD | |
| 2 | March 15, 2016 | 2.8.23.0 | End of Life |
Ended | Ended (January 2020) |
|
| 1 | July 25, 2013 | 1.3.719.0 | End of Life |
Ended | Ended (March 2016) |
Support status explanation
ESET Endpoint Encryption Client
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 5 | December 22, 2020 | 5.0.8 | Full Support |
Until next major release | TBD | |
| 5 | June 25, 2020 | 5.0.7 | Limited support |
Ended | June 25, 2021 | |
| 5 | May 6, 2020 | 5.0.6 | End of Life |
Ended | Ended | |
| 5 | February 12, 2019 | 5.0.5 | End of Life |
Ended | Ended | |
| 4 | December 12, 2018 | 4.9.5 | End of Life |
Ended | Ended |
Support status explanation
ESET Endpoint Encryption Server
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3.2 | June 2020 | 3.2 | Full Support |
Until next major release | TBD | |
| 3.1 | February 12, 2019 | 3.1 | End of Life |
Ended | Ended | |
| 2 | September 27, 2018 | 2.10.10 | End of Life |
Ended | Ended |
Support status explanation
ESET Cloud Services
ESET MSP Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 2 | March 24, 2020 | 2.6.13 | Full Support |
Throughout whole lifecycle | N/A | |
| 1 | February 3, 2020 | 1.4.2 | End of Life |
Ended | Ended (December 31, 2020) |
Support status explanation
ESET PROTECT Cloud
(formerly ESET Cloud Administrator)
| Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|
| December 9, 2020 | N/A | Full Support |
Throughout whole lifecycle | N/A |
Support status explanation
ESET Business Account
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 3 | January 4, 2021 | 3.40.1 | Full Support |
Throughout whole lifecycle | N/A |
Support status explanation
ESET License Administrator
| Version | Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|---|
| 1 | March 17, 2020 | 1.32.20 | Limited support |
Ended | TBD |
Support status explanation
ESET Dynamic Threat Defense
| Release Date | Latest build | Current Status | Full Support | Limited Support | Transition period |
|---|---|---|---|---|---|
| August 16, 2018 | N/A | Full Support |
Throughout whole lifecycle | N/A |
Support status explanation
Why upgrade?
Each new version of ESET products features many bug fixes and improvements. Existing customers with a valid license for an ESET product may upgrade to the latest version of the same product for free.
Ensure full protection by a free upgrade of your ESET product
If you have any doubt regarding the level of support for the product(s) that you are using, contact ESET Technical Support.
Source : Official ESET Brand
Editor by : BEST Antivirus KBS Team
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