If you’ve purchased a product from TotalAV, your payment will show as WWW*totalav.com on your bank statement.

If you have an unrecognized charge on your card from TotalAV, totalav.com or WWW*totalav.com and feel that you didn’t make this payment, rest assured, we are more than happy to refund it back to you and investigate how it could have occurred.

Sometimes charges appear on your statement a few days after the purchase was made, add-on charges may be grouped together in a separate charge, or your subscription may have automatically renewed.

Please e-mail [email protected] and we will investigate the charge and refund appropriately. Before contacting us just double-check with members of your household, or anyone with access to your payment method, to ensure they haven’t purchased our services without your consent.

Please review your subscription and payment information to see what charges you may be incurring and which credit card they are charged to.

Our team will need the following information to locate a charge:

  • Last 4 digits of the charged card
  • Name embossed on the card
  • Address the card is wp-signup.phped to
  • The date and the amount charged

Source : Official TotalAV Brand
Editor by : BEST Antivirus KBS Team

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