Before contacting support, run the support tool to collect basic information about hardware, operating system, network configuration and installed software.

To run the support tool:

    1. Go to the product folder under Applications and run the Support Tool application.
    2. Select Run Diagnostics on the Support Tool window.
    3. Enter the administrator password for your computer, then select Install Helper.
    4. When the data collection is complete, select where you want to save the resulting tar.gz archive.

The support tool opens a Finder window showing the saved file.

  1. Send the file to customer support when you are asked for it.

Source : Official F-Secure Brand
Editor by : BEST Antivirus KBS Team

How useful was this post?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

(Visited 3 times, 1 visits today)
Discover More help  What to do when a web site is blocked (F-Secure)