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If you want to update your name due to a simple misspelling, you can call Member Services & Support.

If you want to change your name due to a legal name change, you need to send us a note indicating your original name and the change you like to make along with one of these documents to verify the change. We must have a copy of the official document.

  • Valid government-issued ID with new name such as: a driver’s license, passport or state- issued ID card
  • Social security card with new name
  • Court documents petition for name change (with court seal/stamp)
  • Letter from the Social Security Administration indicating name change
  • Marriage certificate

Unfortunately, we cannot accept documents by email, but you can send the information to NortonLifeLock Document Department via our secure fax line at 888-244-9823 or by mail at:

NortonLifeLock, Inc.

Attn: Document Department

60 E. Rio Salado Pkwy – 4th Floor

Tempe, AZ 85281

We will make the change within a couple of business days and let you know when we are finished.

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