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At times, there can be technical issues when trying to activate Real-Time Protection with Malwarebytes for Mac. On macOS 10.13 (High Sierra) or later, Apple requires your approval to allow the Real-Time Protection feature. For more information, see Real-Time Protection in Malwarebytes for Mac.

Malwarebytes may ask you to allow the Real-Time Protection feature at the system level. In your Mac’s Security & Privacy settings, you should see an Allow button that you must click in order to grant Real-Time Protection access on your device. If you are running into issues where you cannot activate Malwarebytes’ Real-Time Protection, try either troubleshooting tips below.

Allow button appears but doesn’t respond

When the button appears but does not respond, you may be in one of these scenarios:

  • You are sharing your screen.
  • You are connected to a docking station.
  • Your Mac has software installed like a tablet driver or a third-party mouse.

Disconnect all third-party devices and click the button using the Mac track pad or with an Apple mouse connected to your Mac.

If problems persist, you may need to disable third-party applications through safe mode. Try the following steps:

  1. Restart your computer in safe mode. See How to use safe mode on your Mac under the section How to use safe mode.
  2. Reinstall Malwarebytes for Mac. For instructions, see Download and install Malwarebytes for Mac.
  3. Restart your computer normally.

Allow button doesn’t appear or Activate Protection button doesn’t respond

Damage to a system managed folder in your Mac can cause issues when turning on Real-Time Protection. You may encounter the following warning pop-up window:

Discover More help  Video: Repair using the Malwarebytes Support Tool (Troubleshoot)

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If you encounter this issue, you can reinstall your MacOS. For instructions, see How to reinstall macOS from macOS Recovery. Try to activate Real-Time Protection again after installing the latest macOS.

Source : Official Malwarebytes Brand
Editor by : BEST Antivirus KBS Team

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