It is likely that when you signed up to TotalAV you received a discount for your first term with us, this will have been for the first month or first year of your subscription. Regrettably, the same discount won’t apply to renewals – having said that, if you email us. It is possible we have new […]
Articles Tagged: TotalAV for macOS
Do You Have Billing Questions? (TotalAV)
You may have a question about your TotalAV invoices, subscriptions, and other billing-related information. Within this article, you will find the answers to the following frequently asked questions When do I receive a confirmation email? How will my TotalAV purchase show on my bank statement? Where can I see an overview of my billing account? Do […]
How do I renew my subscription?
At TotalAV we pride ourselves on providing customers with uninterrupted services to keep your devices protected whilst using the internet. If you have any questions relating to your account, recent charge, or would like assistance with extending your TotalAV subscription, please do not hesitate to contact us. Source : Official TotalAV Brand Editor by : […]
Do you offer a money back guarantee? (TotalAV)
All TotalAV premium subscriptions benefit from our money-back guarantee allowing our customers to experience the full benefit of our services prior to fully committing. If, however, you wish to cancel you TotalAV subscription and enquire to see if you are eligible for the money-back guarantee you can reach our billing department on the following options, Source : […]
How do I receive a refund? (TotalAV)
If you have any questions about billing our TotalAV support team would be happy to help! If we are unable to resolve your issue, and you are eligible for a refund, the outstanding balance will be returned to you within 7 business days. Source : Official TotalAV Brand Editor by : BEST Antivirus KBS Team
Can I stop auto-renewal payments? (TotalAV)
TotalAV premium antivirus is much like an insurance policy, we are there when you need us the most. Whilst you may not always see us, you can rest assured that we are hard at work in the background protecting you from harmful threats & viruses infecting your devices. We feel strongly about ensuring you are […]
When is my next payment due? (TotalAV)
Your TotalAV subscription and any add ons subscriptions will be charged depending on the term that you have chosen. The two terms we offer are: Monthly Annual You can find out when your next payment is due within the my billing section. If you feel that you have been charged too much, feel free to […]
I chose the wrong plan, how can I change it? (TotalAV)
If you have selected the wrong service or plan, do not worry… Simply get in touch by emailing, [email protected] with an explanation of what you wish to change and will quickly get your account updated.