Overview The Sophos Managed Anti-Virus Service sold by Staples includes remote helpdesk support to assist customers with issues. Helpdesk support is provided directly by the Staples Sophos Anti-Virus Support Center only. On purchase of the service, the Staples EasyTech Managed Anti-Virus Service Welcome Kit is installed on the computer. This kit provides: Information on the support services […]
Applies to Sophos Home Trial/Premium for Windows You have received the following message on the Sophos Home UI: “You are not protected! Exploit mitigations are Disabled” OR “Exploit mitigation is experiencing problems” Causes The problem can occur due to multiple issues: The Sophos installer did not complete thru successfully. The operating system of the computer […]
Applies to: Sophos Home Premium (Windows and Mac) This article provides the steps on how to enable or disable the real-time protection on Sophos Home Dashboard. These steps may be needed in order to troubleshoot problems, be sure to re-enable the protection right after finishing troubleshooting. Instructions Access your Sophos Home Dashboard Click the computer where […]
Applies to: Sophos Home Premium (Windows and Mac) This article provides steps on how to disable Malicious Traffic Detection (MTD) via the Sophos Home Dashboard. These steps may be needed to troubleshoot problems, be sure to re-enable it after finishing troubleshooting. Instructions To disable Malicious Traffic Detection: Access your Sophos Home Dashboard Click the computer where […]
Applies to: Sophos Home Premium and Free (Mac) What’s happening On a MacOS computer that uses applications such as Virtual Machines, or has other Anti-malware software present, , a Sophos Home alert is received stating This Device is Vulnerable, however, all the protections are enabled in the dashboard. This issue may happen if the Mac computer has […]
Applies to Sophos Home for Windows What is Tamper Protection? Tamper Protection is a Sophos Home Windows feature that prevents unauthorized changes to Sophos Home components/logs/files/folders. It is controlled via the Sophos Home endpoint and can be disabled in order to troubleshoot problems. How can I disable Tamper Protection to troubleshoot issues? Tamper Protection may […]
Applies to: Sophos Home for Windows What’s happening: You receive a message stating “You are not protected! Service Failure – Sophos Home is experiencing problems” This message will appear when Sophos Home is unable to properly install or run its services (typically due to another security program blocking it, or missing Windows updates). It may also […]
Applies to Sophos Home for Windows What’s happening Sophos Home detects another Antivirus software (or leftovers of it) is installed on the system and shows the following message: Third party antivirus Running two antivirus programs can reduce your security. For maximum protection, we suggest you uninstall <antivirus name> Antivirus. More information regarding running Sophos Home […]
Applies to: Sophos Home Premium and Free (Windows) What is Tamper Protection? Tamper Protection is a security feature of Sophos Home for Windows, which prevents the software from being manipulated from outside applications. With Tamper protection enabled, you will not be able to modify the software or stop any of its running services. Typically, Tamper […]
This article covers how to address Sophos Home dashboard messages. Generic Sophos Home Dashboard messages Sophos Home PC/Mac does not appear on the dashboard Third Party Antivirus – Running two antivirus programs can reduce your security Sophos Home- Known issues macOS specific Sophos Home Dashboard messages “This device is vulnerable” Common causes and troubleshooting steps: […]