Email alerts are sent to notify users that a threat has been detected on a computer. Sophos Home recommends Premium users to default to the Sophos Home dashboard app to receive real-time push notifications directly to their phones instead. Note 1: Email alerts are sent only to the email address used to wp-signup.php the Sophos Home account. This […]
You can change the email address that you use to login to your Sophos Home account in the Settings section of the dashboard. If you do not have a Sophos Home account, you can create one by following these steps: Creating a Sophos Home account Instructions Note 1 – Premium customers: If you are unable to access your previous […]
This article covers how to change your Sophos Home account password. If you are unable to log in to your account due to forgotten password, please visit this article instead: I forgot my Sophos Home account password Instructions Click on the animation to see it in full screen To change your Sophos Home account password: […]
This article covers how to access your Sophos Home Dashboard to manage your devices, and see your account settings. To review/change payment related options, please see: How to change or review your billing and payment information for Sophos Home Premium subscriptions Instructions Accessing your Dashboard via the Sophos Home antivirus 1 – Open the Sophos Home application and […]
When you create a Sophos Home account for the first time, you will need to confirm your email address. Instructions Log in to your email account Look for the email from [email protected] Note: If you did not receive this email, it was likely intercepted by a spam/junk mail filter. Check your spam/junk mail AND check your junk […]
Your Sophos Home account provides access to the Sophos Home dashboard, where you can view and manage all your devices through the internet, protect (or re-protect) additional computers, and if using a Premium subscription, access support. Use my existing account to install Sophos Home Follow these steps in order to re-install Sophos Home using your existing account: […]
Applies to: Sophos Home for MacOS This article describes how to run a virus scan on a specific file/folder or drive using Sophos Home on a Mac computer. Instructions: Locate the file, folder or drive you wish to scan Either right-click (if you have a two button mouse) or hit ctrl+click on the file to […]
Applies to: Sophos Home Premium for MacOS This article explains how to remove an application from the Webcam/Microphone exceptions on Sophos Home MacOS version. Instructions Click the Sophos Home icon on the Menu bar to open the Sophos Home main window. Click on the three dots on the upper-right side of the window then select Webcam/Microphone exceptions. Click […]
Applies to: Sophos Home Premium for MacOS Privacy Guard is a Sophos Home Premium feature that protects against unwanted use of the webcam and microphone of your computer. Sophos Home notifies you when a non-Apple signed application that uses a camera and microphone is launched and provides users the option to Stop, Allow, or Always allow […]
Applies to: Sophos Home for MacOS If you notice issues such as slowness, or non-completing backups when backing up your Mac via Time Machine to an external location, you may want to turn off Network File Sharing options to alleviate the issue. If your Mac is protected by Sophos Home, then the files you are […]