Applies to: Sophos Home This article lists the known issues spotted in the Sophos Home Premium software, as well as known interactions with third-party software. Known issues with Sophos Home Windows Samsung Galaxy TabPro and Samsung Galaxy TabPro S gets BSOD when installing Sophos Home Premium Keyboard that uses ALPS driver has stopped working after […]
Applies to: Sophos Home Premium and Free (Mac/Windows) What is a browser hijacker/redirector Browser hijackers are usually installed by Potentially Unwanted Applications (PUAs ); they can also be found inside legitimate applications/websites. They typically change the default homepage and search engine of your web browsers, making it difficult to change them back. They may also include […]
This article provides steps on how to stop / opt-out of the Sophos Home Premium trial service. Instructions To opt-out of Sophos Home Premium trial: Log in to your Sophos Home account (if you do not have an account, you can create one by following this article: Creating a Sophos Home account ) Click on your email address on […]
Coupons are typically given as part of the Sophos Home Commercial Edition (SHCE) or Academic programs. They allow participating customers to turn their Sophos Home account to Premium (or Free Academic), for as long as their company/University has an agreement with Sophos. Coupon requirements: Coupons can be used 1 time only, and they attach to a specific […]
This article covers how to review or change your Sophos Home subscription payment options, billing information, or address any other additional billing inquiries. Note: Sophos Home subscriptions are purchased through the payment processor team cleverbridge. To find your current subscription details, either check your emails for your Sophos Home order (the email comes from [email protected]), or use […]
This article covers how to use a License Key to activate Sophos Home Premium. PLEASE READ THIS BEFORE YOU ACTIVATE YOUR KEY : A sophos home license key can be activated one time only. Once activated, it will be bound to the selected Sophos Home account. Any computer protected using the installer downloaded from that […]
What’s happening: You receive a message stating your Premium license or Trial subscription has expired, or that your device is not fully protected: Why is this happening: In order to provide the best malware protection experience to our customers, we have made a product decision to discontinue the Sophos Home Free offer. This will allow […]
Deleting a device will free up a device-count on your Sophos Home account. However, you will no longer be able o manage the Sophos Home software of the deleted device from your dashboard. The software will continue running until you uninstall it from the computer. Note: If you are trying to uninstall Sophos Home from a […]
You can change the name of your protected devices in the Sophos Home dashboard. This will help to easily identify each protected computer in order to make any needed configuration changes. Instructions To change the name of your device: Sign in to your Sophos Home Dashboard Click on the device that you wish to change the […]
You can delete your Sophos Home account in the Settings section of the dashboard. Before deleting your account, make sure that you understood the following reminders: This action cannot be reversed. You will no longer be able to modify the Sophos Home software on the managed devices but will continue to run until you uninstall it. Deleting your […]