Systems Management End User Ticketing enables your customer to raise a problem remotely from the PCSM Agent browser without the need to login to the platform. Tickets raised will appear in the PCSM administrator’s session and an email will be sent to each PCSM Account Admin user. How can the End User raise a ticket? […]
The purpose of a Component Monitor is to alert the administrator if certain conditions are met of a component script. This can be one from the ComStore or one the administrator has created to monitor his own software package(s). In the Trigger Details, the administrator can: Specify the component he has saved in his components library […]
The purpose of this monitor is to alert the administrator if the CPU on the system the agent is running on has met or exceeded set threshold criteria previously specified. In the Trigger Details, the administrator can specify a percentage of the processing power that has been used for a defined amount of time. In the Alert […]
The purpose of this monitor is to alert the administrator if a drive(s) has gone above or below a particular threshold (Windows only). In the Trigger Details paragraph, the administrator can choose: Any drive, number of drives, total drives of the system drive (partition with the Windows directory) or a specific drive letter. Percentage level for the […]
The purpose of this monitor is to alert the administrator if an event is raised in Windows Event Log (Windows only). In the Trigger Details, the administrator can specify: The name of the log to monitor. The source (software which has raised the event). The event codes, types and descriptions of the events to look out […]
The purpose of this monitor is to allow the administrator monitor a file/folder size (Windows only). In the Trigger Details, the administrator can: Choose the file or folder to monitor by typing in the name in the trigger field. Specify if he would like to monitor a file or folder getting too big or small. Put […]
The purpose of this monitor is to alert the administrator if the memory on the system the agent is running on has met or exceeded set threshold criteria specified. In the Trigger Details, the administrator can specify a percentage of memory that has been used for a defined amount of time. In the Alert Details, the administrator […]
The purpose of this monitor is to alert the administrator if the system the agent is running on has not reported into the PCSM (in the case of a device is offline) or that the device has reported into the PCSM for a time period that the administrator has specified (in the case of a […]
The purpose of this monitor is to alert the administrator if a process is running or not and/or if it has reached a certain level of CPU usage for a specified period with the option to attempt to kill the process, if it triggers an alert. In the Trigger Details, the administrator can: Specify the name of […]
The purpose of this monitor is to alert the administrator (in Windows only) if a service has started or stopped and/or if it has reached a certain level of CPU and/or memory usage for a specified period and when to start monitoring after a boot. In the Trigger Details, the administrator can: Specify the name of […]