The Systems Management agent will poll the platform every 90 seconds with keep alive messages. If there is more than one agent on a LAN, one of those agents will be automatically designated as a Connection Broker (CB) which will deal with all the pings and keep-alives from the other devices on the LAN. This […]
Situation Some firewalls cause the agent connection in Systems Management to intermittently disconnect (usually between 30 and 60 seconds) whilst in Peer-to-Peer mode, as indicated by green bars next to the remote device in the Agent browser. Solution To resolve this issue, Panda Security has a method of forcing the remote connection to be handled […]
System Management Account Admin users have the ability to control when an agent update is rolled out to their client device(s). When disabling the Agent automatic updates, it enables the Account admin to take control of agent updates either at the Account or Site levels. How to turn on/off Agent automatic updates By default the automatic updates are enabled. […]
The Systems Management agent uses Ultra VNC which runs on TCP port 5900. When issues occur, it is mainly because of basic connection issues normally due to firewall/proxy misconfiguration. Additionally, Ultra VNC is installed as part of the PCSM agent installation process and runs as a Windows service called uvnc_service. Thus, sometimes, the following issues […]
Introduction There are times when you would like to manage and monitor certain devices or services but you cannot install an Agent on them to make them a fully Managed device. For example, you may want to know when the memory usage of a switch port goes over a certain threshold or if the battery […]
Windows 10 is managed very differently from the operating systems that came before it. Windows updates in particular are handled much more closely by Microsoft in Windows 10, and the changes become more pronounced with each update. This article will list all Windows 10 versions and will go through some of the new update terminology used for […]
Introduction Systems Management agents can be deployed in a number of ways, depending on how your devices are attached, or located. These deployment methods can include using an existing software deployment mechanism, manual installs (either by technicians or end-users), or using the LAN Deploy tool built into the agent itself. However, if you are planning […]
Agent features differ significantly, depending on the operating system and/or the device they are installed on. The tables below document Agent features for each environment. IMPORTANT! The MDM module is reaching the End of Support stage: New customer and partner accounts will not be able to activate the MDM module from March 1, 2021. The […]
The Agent allows you to diagnose and to fix many issues remotely, often in the background without the user being aware of it. The management console provides shortcuts for accessing certain remote control tools without the need to enter user credentials in the PCSM agent installed on the administrator’s computer. These shortcuts can be found […]
Quickjobs run immediately and do not require complex scheduling. Any component can be added to the list of available Quickjobs by making the component a favourite. Click on the Components tab to see the list of components. Click on the Favourite star () to toggle as a favourite (). The component will now be available in QuickJobs. Help nº- 20120702 […]