The purpose of this monitor is to alert the administrator if the system the agent is running on has not reported into the PCSM (in the case of a device is offline) or that the device has reported into the PCSM for a time period that the administrator has specified (in the case of a […]
The purpose of this monitor is to alert the administrator if a process is running or not and/or if it has reached a certain level of CPU usage for a specified period with the option to attempt to kill the process, if it triggers an alert. In the Trigger Details, the administrator can: Specify the name of […]
The purpose of this monitor is to alert the administrator (in Windows only) if a service has started or stopped and/or if it has reached a certain level of CPU and/or memory usage for a specified period and when to start monitoring after a boot. In the Trigger Details, the administrator can: Specify the name of […]
The purpose of this monitor is to alert the administrator if a software package is installed, uninstalled or if changes are made to an existing package. In the Trigger Details, the administrator can: Specify the name of the software package he would like to monitor. Select the status of the package by ticking the is installed, is uninstalled or changes […]
Monitoring is the ability to set thresholds against various devices attributes (e.g Disk Space, processor utilization, Event codes etc.). If the desired thresholds are met or surpassed, an alert can be raised against the associated device or devices. The alert can then be configured to send an email, run a job or raise a ticket. […]
To create a monitor in Systems Management, follow the steps below: Open a site and navigate to Devices > select a device > Monitor > Monitors radio button. Scroll to the bottom of the page and click Add a monitor… Select a Monitor Type and click Next. Configure the Monitor Details. Please check the Monitor Details section below for further information. Monitor details – Device health and special […]
Local caches are used as a component cache for all components available in the Systems Management database. When devices on that network require components, the applicable component will be downloaded from the local cache, and not the PCSM server, to minimise network usage. Thus, to avoid all PCSM agents downloading information from the PCSM Server […]
In order to add additional sites to your account in Systems Management (PCSM), follow the steps below: Open the Administration console. Click the Sites tab. Click New site. Complete the Name and Description fields. Select the type of profile you require. Either Managed 24-hr Audit, Monitor or Support and Report. Select proxy type – if the PCSM agent will be connecting to the PCSM Server […]
Site Groups are a means to group sites into logical categories. For instance, the administrator might like to group sites by geographic region or support level for his customers. How to create a Site Group Click the symbol under the Site Group on the left side panel. Give the site group a name. Click Save to confirm. How to add […]
In order to move a device or devices between Sites in Systems Management (PCSM), follow the steps below: Open the administration console. Select the desired site and go to the Devices tab. Tick the checkbox for the device(s) to be moved. Click the Move Device(s) in the Action Bar above the list of devices. Select the site to move the selected […]