IMPORTANT! The MDM module is reaching the End of Support stage: New customer and partner accounts will not be able to activate the MDM module from March 1, 2021. The EOM (End of Maintenance) date is September 1, 2021. Our clients and partners can keep using the MDM, knowing that once the EOM date is […]
IMPORTANT! The MDM module is reaching the End of Support stage: New customer and partner accounts will not be able to activate the MDM module from March 1, 2021. The EOM (End of Maintenance) date is September 1, 2021. Our clients and partners can keep using the MDM, knowing that once the EOM date is […]
Steps to install the Mac OS X agent Note: For users of Mountain Lion and higher, please go to System Preferences > Security & Privacy > General. At the bottom, select the lock to make changes, enter the administrator password and then in the Allow applications downloaded from: section, choose Anywhere. Browse to a Managed site. Select New device. Select the icon for OS X (10.6+). […]
End User Ticketing enables your customer to raise a problem remotely from the PCSM Agent browser without the need to login to the platform. Tickets raised will appear in the PCSM administrator’s session and an email will be sent to each PCSM Account Admin user. How can the End User raise a ticket? Open the […]
The purpose of a Component Monitor is to alert the administrator if certain conditions are met of a component script. This can be one from the ComStore or one the administrator has created to monitor his own software package(s). In the Trigger Details, the administrator can: Specify the component he has saved in his components library […]
The purpose of this monitor is to alert the administrator if the CPU on the system the agent is running on has met or exceeded set threshold criteria previously specified. In the Trigger Details, the administrator can specify a percentage of the processing power that has been used for a defined amount of time. In the Alert […]
The purpose of this monitor is to alert the administrator if a drive(s) has gone above or below a particular threshold (Windows only). In the Trigger Details paragraph, the administrator can choose: Any drive, number of drives, total drives of the system drive (partition with the Windows directory) or a specific drive letter. Percentage level for the […]
The purpose of this monitor is to alert the administrator if an event is raised in Windows Event Log (Windows only). In the Trigger Details, the administrator can specify: The name of the log to monitor. The source (software which has raised the event). The event codes, types and descriptions of the events to look out […]
The purpose of this monitor is to allow the administrator monitor a file/folder size (Windows only). In the Trigger Details, the administrator can: Choose the file or folder to monitor by typing in the name in the trigger field. Specify if he would like to monitor a file or folder getting too big or small. Put […]
The purpose of this monitor is to alert the administrator if the memory on the system the agent is running on has met or exceeded set threshold criteria specified. In the Trigger Details, the administrator can specify a percentage of memory that has been used for a defined amount of time. In the Alert Details, the administrator […]