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Node Score is the agent ranking system for Connection Brokers. Agents added to the PCSM will obtain a ranking to determine whether it is to be established as a Connection Broker (CB) and Device Discovery/SNMP polling node. The Node Score is calculated when a device runs an audit. An agent will only respond to a Connection […]
When a job is run on a device, the file(s) associated with the job are stored on the local device. If later the same job is scheduled on another device which is on the same subnet, the device may download the file for the job from the device that already has the component file. This […]
NetAssets is a feature that scans the local subnet and returns a list of devices which respond to ICMP ping. If the device responds to ICMP, it will then be queried for SNMP information using the Public community string. A NetAssets scan will be run during the audit on the device nominated as a Connection Broker on […]
Situation Companies tend to use system cloning: that is, they create an image of the system and install it on X computers. A unique agent identifier (ID) is generated every time PCSM is installed. So, if an image of a system with PCSM installed is created, the image will also include the agent identifier. Thus, […]
The Systems Management agent will poll the platform every 90 seconds with keep alive messages. If there is more than one agent on a LAN, one of those agents will be automatically designated as a Connection Broker (CB) which will deal with all the pings and keep-alives from the other devices on the LAN. This […]
Situation Some firewalls cause the agent connection in Systems Management to intermittently disconnect (usually between 30 and 60 seconds) whilst in Peer-to-Peer mode, as indicated by green bars next to the remote device in the Agent browser. Solution To resolve this issue, Panda Security has a method of forcing the remote connection to be handled […]
System Management Account Admin users have the ability to control when an agent update is rolled out to their client device(s). When disabling the Agent automatic updates, it enables the Account admin to take control of agent updates either at the Account or Site levels. How to turn on/off Agent automatic updates By default the automatic updates are enabled. […]
The Systems Management agent uses Ultra VNC which runs on TCP port 5900. When issues occur, it is mainly because of basic connection issues normally due to firewall/proxy misconfiguration. Additionally, Ultra VNC is installed as part of the PCSM agent installation process and runs as a Windows service called uvnc_service. Thus, sometimes, the following issues […]
Introduction There are times when you would like to manage and monitor certain devices or services but you cannot install an Agent on them to make them a fully Managed device. For example, you may want to know when the memory usage of a switch port goes over a certain threshold or if the battery […]