To remove another security vendor’s software, you should refer to the vendor’s site for uninstall instructions. Here are some helpful links to other security vendor’s sites. Avast Antivirus AVG products Bitdefender Endpoint Security Tools, Endpoint Security by Bitdefender CylanceProtect Home Edition ESET products Kaspersky Lab products McAfee products Sophos Endpoint Security and Control Symantec Endpoint Protection […]
To protect a computer with multiple operating systems, we recommend you install and activate Malwarebytes Premium on each system. Each operating system you protect with Malwarebytes Premium is treated as a separate device. To see how many devices you can protect with Malwarebytes Premium, refer to the article Number of devices Premium subscription license protects . If you need to […]
Malwarebytes’ mission is to provide our customers with the best disinfection and protection solutions to combat the world’s most harmful internet threats. Our customers can obtain our products directly from us and from Malwarebytes authorized resellers. Other than the free products made available on our website, our policy is to honor product warranties and to […]
Malwarebytes does not offer phone support for home customers or outsource support to other companies. To request assistance, ask questions, or provide feedback regarding a Malwarebytes home product, submit a ticket to the Malwarebytes Support team. If you’ve received a phone call from someone who claims they’re affiliated with Malwarebytes, this may be a phone support scam. We suggest […]
We offer a 60-day money-back guarantee for Malwarebytes Premium subscriptions purchased from the Malwarebytes website. This 60-day money-back guarantee is not applicable for Malwarebytes business, teams, or technician products. Certain exclusions and restrictions may apply to orders purchased through Google Play or Apple App Store. Premium subscription purchased directly through these vendors are subject to their respective refund policies and […]
Yahoo! offers the option to buy a Malwarebytes subscription directly through the Yahoo! website. This article contains frequently asked questions for customers who purchased a Malwarebytes subscription through Yahoo! How do I request a refund? Go to the Yahoo! support site and click the Contact Us button to request a refund. How do I manage my subscription? To manage […]
AOL offers the option to buy a Malwarebytes subscription directly through the AOL website. This article contains frequently asked questions for customers who purchased a Malwarebytes subscription through AOL. How do I request a refund? For assistance, go to the AOL support site. How do I manage my subscription? To manage your Malwarebytes Premium subscription, sign […]
A Support agent may request you to join a Malwarebytes Remote Support session to help resolve your issue. If a Support agent requests a session with you, they will provide a code or url to join the session through a web browser. This article explains how to join a Malwarebytes Remote Support session on a […]
A Support agent may request you to join a Malwarebytes Remote Support session to help resolve your issue. If a Support agent requests a session with you, they will provide a code or url to join the session through a web browser. This article explains how to join a Malwarebytes Remote Support session on a […]
For devices running Windows 7 or Windows Server 2008 R2, to update your Malwarebytes product to the latest version, you must have the Microsoft™ 2019-09 Security Update installed. For details, see 2019 SHA-2 Code Signing Support requirement for Windows and WSUS. To get the Microsoft 2019-09 Security Update, see SHA-2 code signing support update for Windows Server […]