If you receive a notification that your license is expired after paying for renewal, the error is likely because Malwarebytes has not synced the license status with our servers yet. Click the My Account tab on the program Dashboard to manually force a sync with our license server and update your license status. Source : Official Malwarebytes […]
When activating Malwarebytes on a device with your license key, if you encounter an error message that reads, The usage level has exceeded the max volume allowed, then you have reached the limit of device activations allowed with your subscription. To help with this issue, we encourage users to link their license to their Malwarebytes account […]
If you originally purchased a Malwarebytes Anti-Malware license before March 24, 2014, you have a lifetime license (often, but not always, downloaded as “Malwarebytes Anti-Malware Pro”) that does not require renewal or any additional payment. There were a limited number of additional lifetime licenses available after that date through promotional offers. If you are receiving […]
Below is the procedure to change your Malwarebytes account password: Navigate to my.malwarebytes.com Click the Forgot password? link at the bottom-right of your Password entry bar. Enter your email address. Click Send. You will receive a confirmation code in the email that you entered in the previous step. Note: Check your spam folder if you cannot find it in your inbox. In […]
If you are not certain whether your license Malwarebytes Premium is a subscription (year-to-year) or a lifetime (no expiration) license, you can check this by doing the following: Open your Malwarebytes product and click on My Account in the upper right. You can also click on the Settings button on the left side of the main screen, and then […]
The Value Added Tax (VAT) is a general consumption tax applied to purchased goods and services in the European Union (EU). If you purchased on behalf of a business that has been wp-signup.phped for VAT you can reclaim VAT on your purchase. The Malwarebytes for Home products are designed for personal use only. Unfortunately, there is no way […]
Using My Account, you can deactivate or transfer a Malwarebytes license key. You may want to deactivate your license key if you need to do the following: Transfer your license key to a new device. Repair, replace, or sell your device. Deactivate your license key on a lost or stolen device. A My Account profile is required to […]
The My Account portal uses your email to track all of the information connected with your subscription. If you have changed your email address, you will need to update that information in My Account. Edit or update email address in My Account Log into My Account. Click on Settings tab. Under the Profile section, click in the Email field. Delete your old email listed, […]
My Account allows you to purchase more devices for your existing Malwarebytes Premium subscription. When you buy more devices, the following happens: You are charged a fee for each device added. You are charged a prorated amount for the remainder of the time on your current subscription. For more information, see the Malwarebytes Products and pricing […]
If you purchased your Malwarebytes product from our online store, by default auto-renewal is enabled. Auto-renewal ensures uninterrupted service for your Malwarebytes products. We will notify you via email at least 30 days before your renewal with the amount charged to your authorized payment method. On successful completion of your payment, your subscription is active for […]