This article concerns: Kaspersky Security Center 13 (version 13.0.0.11247) Kaspersky Security Center 12 (version 12.0.0.7734) Kaspersky Security Center 11 (version 11.0.0.1131) When creating a request to Kaspersky technical support, you may be asked to collect and attach trace files. Trace files contain records of all application’s actions, which allows to find the step at which […]
The article concerns Kaspersky Security for Windows Server version 10.1.0.622, 10.1.1.746 and 10.1.2.996. You can enable traces in Kaspersky Security 10 for Windows Server in the following ways: Through the console To collect traces for Kaspersky Security 10 for Windows Server through the console: Run the console and open the properties of the Kaspersky Security node. […]
The article concerns: Kaspersky Security 11.0.1 for Windows Server (version 11.0.1.897) Kaspersky Security 11.0.0 for Windows Server (version 11.0.0.480) You can enable tracing in Kaspersky Security for Windows Server in the following ways: Through the console Before you enable traces: Note that the folder you select as the Traces folder must be an existing […]
This article concerns Kaspersky Security 8.0 for Linux Mail Server Maintenance Pack 3 (version 8.0.3.30). When you submit a request to Kaspersky technical support, you may be required to provide application trace files. These trace files will help technical support engineers to trace the execution of application commands step by step and determine at which […]
The article concerns Kaspersky Security 9.0 for Microsoft SharePoint Server (version 9.0.37507.0). The tool SharePoint.InfoCollector.exe is designed to collect information about the settings of Kaspersky Security 9.0 for Microsoft SharePoint Server, installation and execution logs, as well as information about the operating system and the Microsoft SharePoint Server version. Download SharePoint.InfoCollector for SharePoint Server 2010 Download SharePoint.InfoCollector for […]
This article concerns all versions of Kaspersky Security 9.x for Microsoft Exchange Server. The KseInfoCollector.exe tool collects three types of information: The environment of Kaspersky Security 9.x (EnvironmentInfo): Windows operating system version Current local language settings of the operating system UAC (User Account Control) mode status, if supported by the OS MMC (Microsoft Management Console) version Microsoft Exchange Server version and a list of […]
The article concerns Kaspersky Security 9.5 for Microsoft Exchange Servers Maintenance Release 5 (version 9.5.153.0). Work logs in Kaspersky Security 9.5 for Microsoft Exchange Servers are saved automatically in the installation folder: %\Kaspersky Lab\Kaspersky Security for Microsoft Exchange Servers\logs The logs have the following structure: kselog[YYYYDDMM][N].log is the main application work log, where N stands […]
To get trace files for Kaspersky Secure Mail Gateway, do the following: Open the console of the Kaspersky Secure Mail Gateway virtual machine or connect to it via SSH. Go to Technical Support Mode. Export the settings to a file using the command: # /opt/kaspersky/klms/bin/klms-control –get-app-settings -f <file_name> Open the file for editing and find the <tracerSettings> section. Find the <level> parameter […]
Kaspersky Lab technical support specialists might request reports on the activity of the application’s components. These are called trace files. We do not recommended following the instructions in this article without first consulting with a technical support specialist. If enabled accidentally, trace collection may cause disk space shortage. How to get trace files In […]
How to get trace files Click the Support icon in the lower-left corner of the Kaspersky Small Office Security main window. If you have any difficulties opening the application, see this guide. Click Support Tools. In the Traces section, select the type of events to trace. The technical support engineer will tell you which type to select. Errors Important […]