This article concerns: Kaspersky Security Cloud 21 beta 3 Kaspersky Internet Security 21 beta 3 Kaspersky Anti-Virus 21 beta 3 Kaspersky Total Security 21 beta 3 Kaspersky Small Office Security 8 beta 3 Kaspersky Free 21 beta 3 The beta versions of Kaspersky applications will have Microsoft Application Verifier (AppVf) and Microsoft Driver Verifier (DrvVf) […]
Android Debug Bridge (adb) is a tool for debugging Android devices. The adb utility allows you to: View logs Copy file from and to the device Install and remove apps Wipe and rewrite the data section in the devices’ memory Run management scripts Manage some network parameters The Kaspersky support engineer may ask you to […]
This article concerns: Kaspersky Security Cloud Kaspersky Internet Security Kaspersky Anti-Virus Kaspersky Total Security Kaspersky Small Office Security To troubleshoot issues that occur upon malware detection, Kaspersky Technical Support and Virus Lab may require the logs of the System Watcher component. To get the logs: Enable the Show hidden folders function. See this article for instructions. Open the folder: %PROGRAMDATA%/Kaspersky […]
To process requests, Kaspersky Lab technical support might need a report generated by the DumpAndroidApps utility. The report collects the following information from the mobile device: All APK files from the /data/app and /system/app folders on the mobile device are copied to the android_apps_0 folder on the computer. All paths to the APK files on […]
EICAR-Test-File is not a threat, it was created to imitate the detection of a threat by antivirus software. It is a 68-byte file with the .com extension which displays a text message. Earlier, different files were created by cybersecurity software vendors to demonstrate how their solutions behave upon detection of a threat. Later, the vendors have agreed […]
Windows 8 features a Steps Recorder tool that allows you to record all user’s actions in details by capturing texts and screenshots. For the user’s security, no sensitive information, such as passwords, is included into reports. The collected data is saved to a file, which may be used by a support engineer when resolving an issue. How […]
The article concerns Windows 7 and later. Windows 7 and later versions include the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of the item you clicked and a picture of the screen for each click. To […]
In some cases, e.g. in case of virus infection, you may have to delete or edit some registry keys. Before doing that, create a backup copy: export the registry or some of the keys to a file. This will help you restore the previous state of the system registry. How to export a registry […]
In case a Kaspersky Lab product causes an error on your computer, a crash dump file is automatically created and sent to Kaspersky Lab engineers for detailed investigation. Upload of a system dump file to Kaspersky Lab servers does not result in automatic creation of a request to Kaspersky Lab Technical Support; thus you will not receive a report on application crash […]
After installation of a Kaspersky Lab product, the systme may stop responding during startup or task execution. A Kaspersky Lab product might conflict either with software installed on your computer or some drivers. In such cases, please contact Tecnical Support. Technical support engineers may ask you to send a complete memory dump file to find a solution to the […]