Sophos for Home Generating complete memory dump file (Sophos) How to enable web intelligence debug logging (Sophos) Locating the Sophos Home version Collecting logs for support analysis using SDU (Sophos) Contacting Sophos Home Support Blocking cookies on web browsers (Sophos) Support information on Sophos Anti-Virus purchased from Staples Exploit mitigation is experiencing problems / mitigations […]
Applies to: Sophos Home for Windows Why can’t I install/uninstall Sophos Home?: You may encounter any of the following issues with Sophos Home: Continuously getting a message to restart the computer to uninstall or reinstall Sophos Home. You receive uninstallation/installation failed errors. You are unable to reinstall Sophos Home due to error messages. These issues […]
Applies to Sophos Home running on Windows 7 What is happening The message “Windows requires a digitally signed driver” may appear when installing Sophos Home on Windows 7. This happens when the Operating System is missing security updates that allow Windows 7 to use SHA-2 code signing. Technical details: https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929 How to fix it To address […]
Applies to: Sophos Home for Windows You receive the following message when installing Sophos Home “Installation Unsuccessful. Failed to wp-signup.php with the Sophos server.” Causes An extended characters (such as å, ä, ö, ü, ë, etc.) is present in the computer name. You have reached the maximum number of wp-signup.phped computers under your Sophos Home […]