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When you submit a ticket about a Malwarebytes Privacy for Android issue, you’ll be contacted by a Malwarebytes Support agent through email. Depending on your issue, you may need to collect diagnostic data for investigation and submit it to our support team for troubleshooting the issue. Follow the steps below to collect and reply with […]
Google Play changed their requirements for call and SMS permissions, to limit the apps that are allowed to use these permissions. Google Play notified us that our app would be one of many affected by these changes. We had appealed this decision, however, we are required to make these changes because anti-virus / security use […]
As a security measure, Android devices may temporarily disable the Accessibility settings to save power, or to update an app. Accessibility must remain enabled so Malwarebytes Safe Browsing Scanner can function properly. You can prevent Accessibility from disabling Safe Browsing Scanner by toggling off the Battery optimization setting for Malwarebytes. Disabling Battery optimization keeps Safe […]
After installing Malwarebytes on Android or Chromebook, you may notice ‘See ignored issues” and “Fix issues” messages on the app’s Dashboard. Each of these messages details issues identified by Malwarebytes on your device. Depending on the amount of messages, you may need to scroll down to view all of them. These issue messages are color […]