If you have technical problems with your product, you can create and send a log file to our technical support. If our technical support asks you to send logs to us, follow the instructions given below. The log file contains information that can be used for troubleshooting and solving problems specific to your device. Note: Do […]
This topic explains why FREEDOME VPN does not work in the United Arab Emirates and other Persian Gulf area countries. Symptoms The FREEDOME VPN app cannot connect to any of the FREEDOME VPN servers when the device is in the following Persian Gulf area: Bahrain Iraq Kuwait Oman Qatar Saudi Arabia United Arab Emirate At […]
This topic explains why sometimes when FREEDOME VPN is on you cannot connect to a public WiFi network. Symptoms I try to connect to a public WiFi network. To ensure that I can safely use the network, I have FREEDOME VPN turned on. However, I can’t connect to the WiFi network. Diagnosis There are two […]
This topic explains why FREEDOME VPN sometimes does not accept the promotional code you have received. Symptoms Note: This article applies to you only if you have a standalone version of the F-Secure FREEDOME VPN product. You have received a promotional code for FREEDOME VPN. When you enter the code in the FREEDOME VPN app, the […]
This topic explains why some online casinos may block your user account when using FREEDOME VPN. Symptoms You try to access an online casino but the connection is blocked. Diagnosis To prevent stolen user accounts from being abused, some online casinos (and possibly some other sites) perform origin checks to the connections. For example, if […]
This topic explains what to do if you cannot mark FREEDOME VPN as a trusted application. Symptoms I am unable to select the I trust this application checkbox in the FREEDOME VPN app. Diagnosis This issue is related to other apps masking the checkbox dialog in FREEDOME VPN. Apps, such as Lux Brightness, Night Mode, or Twilight […]
This topic explains what to do if FREEDOME VPN stops working on a OnePlus phone. Symptoms FREEDOME VPN stops working unexpectedly on OnePlus phones running on Android 9. Diagnosis OnePlus phones with Android 9 include a battery optimizer which may abruptly stop FREEDOME VPN. Unfortunately, the OnePlus version of Android stops background apps very aggressively. […]
This topic explains what to do if the FREEDOME VPN connection drops often on Samsung devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on some Samsung devices. Diagnosis Depending on the setup, the battery optimization features of your Android device may have an effect […]
This topic explains what to do if the FREEDOME VPN connection drops often on Huawei devices. Symptoms You are getting unstable FREEDOME VPN connection, or experiencing intermittent connection drops when connected to FREEDOME VPN on Huawei or Huawei Honor devices. Diagnosis Huawei’s Emotion UI (EMUI) silently stops FREEDOME VPN from running in the background to […]
This topic explains why the FREEDOME VPN connection has started to drop abruptly. Symptoms I have noticed that, at times, my FREEDOME VPN connection is cut off. Diagnosis If your FREEDOME VPN connection is often cut off, you may have an optimizer app that is running on your phone or tablet. Some custom-made vendor versions […]