Here are a few things you can troubleshoot yourself, when you have difficulties connecting: If you have a security product on your device, other than BullGuard, you may need to create exceptions for the BullGuard VPN application and folders. Check if you can connect to a different server. Check if you can connect TCP rather […]
It’s expected for your connection to be slower with VPN. The data needs to be encrypted and then sent to another server before it reaches your Internet Service Provider, whereas otherwise it would reach the Internet Service Provider immediately. There are a few things to try, if you want to find out whether the slowness […]
Troubleshooting connection issues can be challenging. If your connection worked before taking an action then, before anything else, try to undo that action, to restore the connection. If your connection is still not working, then the problem can be one of the following: 1. Your router/modem – Check it’s Admin panel for any firewall and if it’s […]
BullGuard VPN should allow all traffic to pass through, without delay or interruption. If you have issues streaming or watching video content, there are a couple of things you can check: 1. Check if you have issues with other streaming platforms (like YouTube). If the answer is yes, the issue may be with your browser not […]
To change the update settings, you need to open the BullGuard application and press the Settings button located in the upper section of the main window. In the newly opened window, click on the Advanced button > General > Updates > setup the update frequency and update notifications to your liking. Note: we do not recommend setting the update frequency over 2 hours as […]
BullGuard is not designed to block your internet connection. If this happens, there is either a driver conflict, usually from another security program, or your Operating System is damaged. Contact us for help. When you run a new program, by default, BullGuard Firewall will automatically create a rule for it. However, sometimes specific settings for […]
BullGuard or a service is not starting, what do I do? There are a handful of situations in which BullGuard will not start, or one of its services will not start. 1. If you have another security program installed (or leftovers from an incorrect uninstall) and it’s blocking BullGuard > […]