This topic describes what happens when the free FREEDOME VPN trial is over. Once the initial 5-day trial expires, you need to convert the trial into a paid subscription If you have purchased FREEDOME VPN from the F-Secure web store or a retailer, you can install the product on different devices running on various platforms […]
Due to certain limitations in operating systems, FREEDOME VPN subscription allocation and configuration work differently if multiple user accounts are used on the same device. Below are the scenarios in which FREEDOME behaves differently: Windows & Mac Note: The below statements are valid for all versions of FREEDOME for Windows and FREEDOME for Mac version 2.x […]
The multi-device subscription enables you to transfer a license from one device to another, regardless of the operating system. A FREEDOME VPN multi-device subscription is a subscription option that consists of 3, 5, or 7 devices and is available from F-Secure or F-Secure official resellers. One device uses one license of your multi-device subscription. The […]
The license period for a multi-device subscription for FREEDOME VPN starts the moment you install and activate your FREEDOME VPN subscription by entering the subscription code (account ID on iOS devices) on the first device. For example, if you have a three-device subscription and your first installation of FREEDOME VPN was on January 1, the […]
You cannot transfer an Android or iOS subscription purchased from Google Play store or Apple App Store. The Android and iOS subscriptions are handled in their respective app stores, and they cannot be changed to multi-platform subscriptions. However, F-Secure offers multi-platform subscriptions which include a subscription for both desktop and mobile devices. For more information […]
This topic provides information about the renewing of your FREEDOME VPN subscription. When you renew your FREEDOME VPN subscription, note that you can enter the new subscription code at earliest 60 days before your current subscription expires. Until then the subscription code field will not be available in the user interface. If you enter the […]
If your FREEDOME VPN subscription comes with the F-Secure TOTAL subscription and the TOTAL subscription expires, there is a 9-day grace period to allow for normal renewal of the F-Secure TOTAL subscription. During this grace period, FREEDOME VPN remains expired and cannot be used unless renewed still as F-Secure TOTAL. You are able to switch […]
The multi-platform subscription option covers all your devices running on Android, iOS, Mac, and Windows. The multi-platform subscriptions are available on our webstore as a standalone subscription or as part of the F-Secure TOTAL subscription as well as from an F-Secure reseller. F-Secure webstore You can purchase an F-Secure FREEDOME VPN subscription on the F-Secure website, […]
This topic describes how to activate your FREEDOME VPN license if you have bought the app from your internet service provider (ISP). Note: This does not apply to you if you have bought a standalone version of the FREEDOME VPN app through Google Play Store, Apple App Store or through F-Secure’s webstore or a reseller. If […]
This topic describes how to remove FREEDOME VPN completely from a Mac computer. If the normal uninstallation method (drag-and-drop FREEDOME to Trash) does not work, you can force start the uninstallation process in the following way: Log in to your Mac as an administrator. Open Terminal. Enter the following command: sudo /Library/PrivilegedHelperTools/com.f-secure.fsvpn-service-helper.production –uninstall-app , and press Enter. Enter your […]