Issue Your personal files became encrypted Your files are prefixed by a string “locked-” and an additional file extension is appended to your files Your ESET product detects the infection Win32/Trustezeb.A or your third-party security products says “Matsnu” Users are told they have pay 50 or 100 Eur via Paysafecard or Ukash payment services Decrypt your files using […]
Issue Your personal files became encrypted and the following information may be displayed in your computer, or in a .txt, .html or .png file Figure 1-1 Your ESET product detects the infection Win32/Filecoder.TeslaCrypt How to decrypt your files using the ESETTeslaCryptDecryptor.exe tool Details Win32/Filecoder.TeslaCrypt is a trojan that encrypts files on local drives. To decrypt files, the user […]
Issue Your ESET product has detected the infection Spy.zbot or Win32/Zeus ESET technical support has directed you to this article to remove a Spy.zbot infection Solution I. Download and run the ESETZbotZRCleaner tool Download the ESETZbotZRCleaner tool and save the file to your Desktop. Once your download finishes, double-click the tool to run it. If prompted, click Yes at the User Account Control prompt. Cick Agree if […]
Issue Your ESET product detects the threat Win32/Sirefef, Patched.B.Gen, or Conedex You believe that you are infected with a rogue antivirus such as “Open Cloud Security” You receive the message “Error communicating with kernel” Details This malware is also known as “ZeroAccess” or “Max++” and ESET detects all variants of this threat as Win32/Sirefef Solution I. Download the ESETSirfefCleaner […]
Issue Your ESET product detects the threat Android/Simplocker.A Use the ESET Simplocker Decryptor version 1.3.0.0 to regain access to files encrypted by Simplocker Learn more about Android Simplocker malware Solution Does ESET protect me from Simplocker? Yes, ESET Mobile Security for Android detects the malware distributed by Simplocker as Android/Simplocker.A and blocks it. To ensure the highest level […]
Issue Your ESET product detects the infection Win32/TrojanDownloader.Retacino Details The Retacino infection is a trojan that attempts to write to the memory location of previously loaded programs, makes edits to registry entries and can affect network communications on infected computers. ESET software detects this infection, and you can use the decrypter tool provided in the article […]
Issue Your ESET product detects the threat Win32/Rovnix or Win32/Rovnix.A Details Win32/Rovnix is a trojan that steals sensitive information. The trojan attempts to send gathered information to a remote machine. It uses techniques common among rootkits. Solution I. Download the ESET Rovnix Cleaner tool Download the ESET Rovnix Cleaner tool. Save the file to your Desktop and continue to […]
Issue Your ESET product detects the threat Win32/Quervar.C Solution Download the ESETQuervarCleaner.exe tool Click Start → All Programs → Accessories. Right-click Command Prompt and choose Run as administrator from the context menu. Windows 8 / 10 users: Press the Windows key + Q to open an app search and type cmd into the Search field. Right-click the cmd application when it appears in results and select Run as administrator from the […]
Issue Your ESET product detects the threat Reg/Fileless (Win32/Poweliks.A Win32/Gootkit, Win32/Kovter) You are trying to browse the Internet and the pages are being blocked Multiple Dllhost processes are running on your system Poweliks is also referred to as “powerliks” or “Powessere” Gootkit is also referred to ask “XSW” or “XSWKit” When attempting to download files using Microsoft […]
Issue ESET Technical Support has requested a Computer scan log You suspect that your computer is infected (slow or abnormal behavior) Access other types of log files Details Computer scans should be performed to examine your computer for infiltrations. We recommend that a Computer scan be run at least twice a month, or more frequently […]