If the online purchase or the installation of an Avira product fails, it is usually because you are located in an embargoed country. Customers located in the embargoed countries listed below will not be able to use any Avira products or receive support.
Cuba, Iran, North Korea, Sudan, Syria, Crimea region of Ukraine (under Russian occupation).
Since Avira is now part of NortonLifeLock, we operate in compliance with U.S. embargo regulations.
NortonLifeLock policy prohibits the provision of products or support to persons located in embargoed countries or who are subject to trade sanctions or restrictions under the laws and regulations of the United States or other applicable countries.
Avira Support will not provide refunds, trial versions, or subscription renewals to any person with an order that has been rejected by Trade Compliance, including Restricted Party List rejections.