Windows
You may have some questions about how Password Vault works.
Within this Password Vault FAQ article, we will cover the following questions:
- I Forgot My Master Password
- How Do I Reset My Password
- What devices does Password Vault Support
- How do I set up Password Vault
- What is the Password Vault Browser extension
- How do I Add a Password
I Forgot My Master Password
If you have forgotten your master password, as part of Password Vault’s security measure there is no way for anyone to recover it, not even us. You can, however, reset the vault to create a new one.
Note – Doing the following will delete all of your passwords in the vault. Only do this as a last resort if you can’t remember your Master Password.- Quit TotalAV
- Go to your Documents
- Find and Delete the folder TotalAV
- Restart your Computer
- Open TotalAV
You will now have a fresh version of Password Vault to use.
How Do I Change My Password
If you would like to change your Master Password, you can do so easily by following these steps:
- Open TotalAV
- Click the Key Icon > Enter your Master Password > Click Unlock
- Click the Key Icon on the Top Of The Screen
- Enter your Old Password
- Enter your New Password
- Confirm your New Password
You have now successfully changed your master Password
How do I set up Password Vault
It is very simple to set up Password Vault!
Click Here To See Our Setup Guide
What is The Password Vault Browser Extension
The Password Vault Browser Extension allows you to seamlessly log into your accounts across the web and actively save your Logins and Passwords straight to your vault!
Click Here To See Our Setup Guide
How do I Add a Password
There are two methods to adding a password with Password vault:
- Add a password manually
- Add a password within the browser
macOS
You may have some questions about how Password Vault works.
Within this Password Vault FAQ article, we will cover the following questions:
- I Forgot My Master Password
- How Do I Reset My Password
- What devices does Password Vault Support
- How do I set up Password Vault
- What is the Password Vault Browser extension
- How do I Add a Password
I Forgot My Master Password
If you have forgotten your master password, as part of the security measure there is no way for anyone to recover it, not even us. You can, however, reset the vault to create a new one.
Note – Doing the following will delete all of your passwords in the vault. Only do this as a last resort if you can’t remember your Master Password.- Open Finder
- Hold the Alt / Options key and click Go on the home bar
- Click Open Library
- Find and Open Folder TotalAV
- Find and Open Folder Data
- Delete Folder PWDM
You will now have a fresh version of Password Vault to use.
How Do I Change My Password
If you would like to change your Master Password, you can do so easily by following these steps:
- Open TotalAV
- Click Password Vault
- Click the Key Icon on the Top Of The Screen
- Enter your Old Password
- Enter your New Password
- Confirm your New Password
- Click Save
You have now successfully changed your master Password
How do I set up Password Vault
It is very simple to set up Password Vault!
Click Here To See Our Setup Guide
What is The Password Vault Browser Extension
The Password Vault Browser Extension allows you to seamlessly log into your accounts across the web and actively save your Logins and Passwords straight to your vault!
Click Here To See Our Setup Guide
How do I Add a Password
There are two methods to adding a password with Password vault:
- Add a password manually
- Add a password within the browser