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This article provides the recovery options available for Multi-Factor authenticated Sophos Home accounts.

  • Recovery via Direct Access
  • Recovery via Email or Mobile number

You can access your Sophos Home Dashboard via Dashboard / Manage Devices buttons from the Sophos Home program to log in without 2FA . This provides access to the dashboard without the need of an authenticator. 

Once the Dashboard has been accessed, follow these steps to disable MFA

1 – Access the dashboard using the Sophos Home program installed on your computer/Mac: 

  • Windows: Double click on the Sophos Home shield >> Dashboard
  • Mac: Click on the Sophos Home shield >>  >> Manage Devices

If needed, enter your Sophos Home account email address and password.
(For a step-by-step guide to SSO, please see Enabling direct access

2- Once at the Sophos Home Dashboard, click on your email address >> My Account :

mceclip9.png
2- Enter your Sophos Home account password and click Unlock :

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3- Click on the Multi-Factor authentication slider to disable Multi-Factor Authentication and regain access to your account.

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Recovering using Email or Mobile number

1 – Log in to your Sophos Home Dashboard
2  After entering your Sophos Home credentials, you’ll be presented with the MFA /2FA challenge:
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3- Click on Need help getting a verification code?
4-Choose the recovery method to receive a code via email or mobile:

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5 – Enter the received code to access your account
6  – Your Sophos Home dashboard should load now
7 – After accessing your Dashboard, you will be presented with a message indicating MFA has been disabled:
mceclip3.png

 

Source : Official Sophos Brand
Editor by : BEST Antivirus KBS Team

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