McAfee Subscription Purchases: Common Questions

How do I purchase a new McAfee subscription?
For help purchasing a McAfee subscription, choose the correct phone number for your region on the Contact Us page.

If you prefer to purchase online through the McAfee website:

After you have completed your purchase, follow the prompts to wp-signup.php for a McAfee account on home.mcafee.com. You can log on to this website and download all of your software purchases at any time. You can also access printable copies of your purchase information from the Products and Subscriptions tab.

Why does a credit card error message appear when I try to purchase a McAfee subscription?
If you receive errors when trying to purchase from McAfee online, verify that the billing information you entered is the same as what is on your card and billing statement.

Ensure that the following information is correct:

• Credit card number
• Credit card expiration date
• Name of cardholder (as printed on the card)
• Billing address (as printed on the credit card billing statement)

If you are still unable to purchase with your credit card, choose another purchasing option that is convenient for you.

How do I restart a canceled or refunded subscription?
After your subscription has been canceled or refunded, the only way to restart it is through the new purchase process.

For help restarting your subscription, contact Customer Service.

If you prefer to purchase a new subscription online without assistance, select the product you want to purchase on home.mcafee.com and purchase through the standard method. After you have completed the purchase process you are given a confirmation with your order number, download instructions, and Technical Support options to help with your installation.

How do I get a receipt for the purchase of a McAfee online service?
If you require a receipt for a McAfee online service purchase as proof of purchase for a rebate or any other reason, you can print your purchase history.

Log on to your McAfee account and print your Purchase history:

1. Open a web browser and go to home.mcafee.com.
2. Log on with the email address and password you wp-signup.phped with.

   NOTE: If you want the McAfee website to remember your user name, select Remember Me.

3. Mouse over My Account and select Subscriptions.
4. Click Purchase history to see the invoice history of the product you purchased.

   You can print this page for your records.

If you are unable to get a copy of your receipt, contact Customer Service.