- You want to learn about getting a refund for your McAfee product.
- Type of product
- Subscription term
- Duration since purchase
- Where the product was purchased
Also, and at the sole discretion of McAfee, your license could be disabled to prevent further use.
Refunds are provided through McAfee Customer Service.
Here are the answers to some of the common questions about the McAfee Refund Policy:
- What is not refundable
Shipping, handling, and any applicable tax are not refundable, except in certain states and countries where these items are refundable.
- Who is eligible
Annual subscribers to a McAfee Consumer or Small Business Security product who make a request within 30 days of a product purchase.
McAfee does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.
Individual users who have acquired the products or services covered under this program for their personal or small-business use can cancel their purchase from McAfee and obtain a refund within a set time frame from the original purchase.
If the purchase is outside of the following time frames, the refund is denied:
- 30 days for Annual Subscription services
- 30 days for Retail Products
If your annual subscription has been automatically renewed, McAfee provides you a full refund if your request is made within 60 days of being charged.
NOTE:For users who purchased products from a retail store, contact Customer Service for refund details.
- Who is not eligible
Monthly subscribers. Individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.
- Charging anomalies
If you think you have been charged incorrectly or you have another anomaly that you think requires a refund, contact Customer Service. For example, if your credit card bill shows that you have been charged twice.
- Customers from the Netherlands
The above does not apply for Dutch customers. Customers from the Netherlands must contact Customer Service for more details.
- Software removal
In accordance with the license agreement, after you receive your refund you must uninstall the software and delete all program files for the product that you return.
For uninstall instructions, see:
McAfee strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact Customer Service.