Use this article if:

  • You want to learn about getting a refund for your McAfee product.


McAfee Refund Policy
If you are not satisfied with your product for any reason, McAfee offers a money back guarantee. This guarantee is available on most McAfee-branded consumer products. Eligibility for a refund depends on several factors including, but not limited to:
  • Type of product
  • Subscription term
  • Duration since purchase
  • Where the product was purchased
If you receive a refund for your purchase, you must uninstall the software in accordance with your license agreement.

Also, and at the sole discretion of McAfee, your license could be disabled to prevent further use.

Refunds are provided through McAfee Customer Service.

Here are the answers to some of the common questions about the McAfee Refund Policy:

  • What is not refundable
    Shipping, handling, and any applicable tax are not refundable, except in certain states and countries where these items are refundable.
  • Who is eligible
    Annual subscribers to a McAfee Consumer or Small Business Security product who make a request within 30 days of a product purchase.

    McAfee does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.

    Individual users who have acquired the products or services covered under this program for their personal or small-business use can cancel their purchase from McAfee and obtain a refund within a set time frame from the original purchase.

    If the purchase is outside of the following time frames, the refund is denied:

    • 30 days for Annual Subscription services
    • 30 days for Retail Products

    If your annual subscription has been automatically renewed, McAfee provides you a full refund if your request is made within 60 days of being charged.

    NOTE:For users who purchased products from a retail store, contact Customer Service for refund details.

  • Who is not eligible
    Monthly subscribers. Individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.
  • Charging anomalies
    If you think you have been charged incorrectly or you have another anomaly that you think requires a refund, contact Customer Service. For example, if your credit card bill shows that you have been charged twice.

Virtual Assistant

To help you determine if you are eligible for a refund, use our Virtual Assistant.
NOTE: Click the link above to wake up our Virtual Assistant on the bottom right of your screen. Then, simply follow the prompts to get the help that you need.

Customer Service
McAfee strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact Customer Service.

Source : Official McAfee Brand
Editor by : BEST Antivirus KBS Team

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