Details
Required user permissions
This article assumes that you have the appropriate access rights and permissions to perform the tasks below.
If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.
- ESET PROTECT users: Create a second administrator user in ESET PROTECT
- ESET Security Management Center (ESMC) users: Create a second administrator user in ESET Security Management Center 7.x
The ESET Management Agent facilitates communication between client computers and other ESET PROTECT components such as the ESET PROTECT Server. ESET Management Agent must be installed on all client computers where ESET PROTECT components or ESET Endpoint products are installed.
Solution
Click here if you are a Linux user.
- On the client workstation, go to the ESET PROTECT 8 Standalone installers download page.
Figure 1-1 - In the Configure download section, select the information below and then click Download.
- ESET PROTECT component: Select Agent
- Operating system and Bitness: Select the operating system of the client
Figure 1-2 - Double-click the downloaded .msi file and click Next to continue to the Setup Wizard.
Figure 1-3 - Select I accept the terms of the License Agreement and click Next.
Figure 1-4 - Click Next to agree to send crash reports and telemetry data to ESET. If you do not agree, deselect the check box next to Participate in product improvement program.
- Specify the Server host (name or IP address) and Server port of your ESET PROTECT Server (the default Server port is 2222). If you are using a different port, replace the default port with your custom port number. If you use a proxy for Agent – Server connection, you can configure this connection after selecting the check box Use Proxy.
Figure 1-6 - Select the type of installation you want to perform:
Server assisted installation
Offline installation
- Follow the on-screen steps to complete the installation. To verify the Agent is working properly, check the status log located at: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html.
Error 1603 when installing the ESET Management Agent
During some installations of the ESET Management Agent, the notification Error code 1603 – Installation ended prematurely will display. Use the following troubleshooting steps to resolve this error:
- If you are running the installer from a shared location, copy the live installer file to the local disk and attempt the installation again.
- When you run the installer, right-click it and select Run as Administrator from the context menu.