Issue
ESET business product in Limited Support status
This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.
For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.
ESET Technical Support has requested a copy of one of the following log files:
- Detected threats
- Events
- Computer scan
- HIPS
- Firewall
- Filtered websites
- Antispam protection
- Web Control
For instructions to submit a Sysinspector log, visit:
Create a SysInspector log and submit it to ESET Technical Support for analysis
Details
Your ESET product keeps logs of all scans that have been run on your computer. These scan logs are useful in determining whether previous threats have been successfully cleaned or deleted. See below for more information about each type of log file:
- Detected threats: Detailed information about infiltrations detected by your ESET product modules
- Events: Detailed information about all important actions performed by your ESET product
- Computer scan: Results of all completed manual or planned scans
- HIPS: A record of specific rules that were marked for logging by the user
- Firewall: Displays all remote attacks on your computer detected by the firewall (only in ESET Endpoint Security).
- Filtered websites: List of websites that were blocked by Web access protection or Web Control
- Antispam protection: Contains records related to email messages that were marked as spam
- Web Control: Shows web pages that were blocked or allowed by Web Control, as well as how filtering rules were applied. Only in ESET Endpoint Security
Solution
Endpoint users: Perform these steps on individual client workstations
ESET Security Management Center 7.x
Each ESET Security Management Center component performs logging. ESMC components write information about certain events into log files. The location of log files varies depending on the component.
| Windows | |
|---|---|
| ESMC Server | C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\ |
| ESMC Agent | C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ |
| ESMC Web Console and Apache Tomcat | C:\Program Files\Apache Software Foundation\Tomcat 7.0\Logs See also https://tomcat.apache.org/tomcat-7.0-doc/logging.html |
| Mobile Device Connector | C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\ |
| Rogue Detection Sensor | C:\ProgramData\ESET\Rogue Detection Sensor\Logs\ |
| Apache HTTP Proxy | C:\Program Files\Apache HTTP Proxy\logs\ C:\Program Files\Apache HTTP Proxy\logs\errorlog |
| Earlier Windows operating systems | C:\Documents and Settings\All Users\Application Data\ESET\… |
Visit the Online Help topic for log file locations in Windows, Linux, ESMC Virtual Appliance and macOS.