Issue
Required user permissions
This article assumes that you have the appropriate access rights and permissions to perform the tasks below.
If you use the default Administrator user or are unable to perform the tasks below (the option is unavailable), create a second administrator user with all access rights.
- ESET PROTECT users: Create a second administrator user in ESET PROTECT
- ESET Security Management Center (ESMC) users: Create a second administrator user in ESET Security Management Center 7.x
ESET business product in Limited Support status
This article applies to an ESET product version that is currently in Limited Support status and is scheduled to reach End of Life status soon.
For a complete list of supported products and support level definitions, review the ESET End of Life Policy for business products.
You need to disable the ESET Firewall for troubleshooting purposes
Solution
Endpoint users: Perform these steps on individual client workstations
Disabling the Firewall can expose you to threats
Unless you have been instructed by ESET technical support to disable the Firewall, we recommend that you leave the Firewall enabled.
- Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.
- Click Policies → New Policy.
To edit an existing policy, select the policy that you want to modify and click the gear icon
→ Edit.
Figure 1-1
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- Type a name for the new policy in the Name field.
Figure 1-2
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- Click the Settings section and select Endpoint for Windows.
- Click Network Protection → Firewall.
- Expand the Basic section and click the slider bar next to Enable Firewall to disable it.
Figure 1-3
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- Expand the Assign section, click Assign, select the client that the policy will be applied to and then click OK.
Figure 1-4
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- The policy will be applied on the client computer and then you can start troubleshooting.
- When you have finished troubleshooting, open the policy you created above, click the slider bar next to Enable Firewall to re-enable it and then click Finish.
Figure 1-5
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Use Override mode in ESET Security Management Center
ESET Endpoint version 6.5 and later include an Override mode option. When Override mode is switched on from ESMC Web Console, a user on a client machine can change the settings in the installed ESET Endpoint product, even if the settings were locked by another policy. After the changes have been configured on the client machine, the configuration can be requested and saved as a new policy that can be applied on other computers.