Issue
- You receive the error message “This installation package is not supported by this processor type”
- ESET Technical Support has directed you to this article to learn whether your system is 32-bit or 64-bit
Details
If you do not have your License Key or Username and Password, visit our lost license page to retrieve them. Your active (non-expired) ESET license includes both the 32-bit and 64-bit versions of your ESET product.
Solution
Windows 10
Windows 10 May 2020 Update
The Windows 10 May 2020 update may affect the compatibility of your ESET product on Windows 10 operating systems.
- Home users: If your ESET product is version 10.1, 11, 12, or 13 you do not need to make any changes. Visit our Knowledgebase article for more information about the update.
- Business users: The ESET product versions listed here are all compatible with the update.
- Press the Windows key
+ Q on your keyboard, type Control Panel into the search bar and select Control Panel. Click System and Security → System. - Your system type is displayed in the System section.
- Click the appropriate link for your system in the table below.
Windows 8
- Press the Windows key + C, click Settings and then click PC info.
- Look for the System type section of the properties window.
- Click the appropriate link for your system in the table below.
Last Updated: Jul 2, 2021
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